Future Student Advisor

Who we are? 

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams. 

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous – with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do. 
 
Our Culture 
At Torrens University Australia, we trust our people to manage their work and take ownership of their results. Performance, accountability, and follow-through matter, and we support our team with clear structure, strong processes, and shared goals. 

As a Certified B Corporation, we are purpose-driven while operating in a commercially focused environment. This is a solution-based sales role where success is measured by outcomes. You will be supported by experienced colleagues, clear processes, and the tools needed to succeed. This role is well suited to someone who enjoys working towards goals and taking ownership of their work. 

About the Role 
We are looking for a sales-driven Future Student Advisor to join our Student Recruitment team in Surry Hills. 

This is a high-volume, phone-based, consultative sales role where you will guide prospective students from enquiry through to enrolment. You will manage a large pipeline, qualify applicants against entry requirements, and convert suitable prospects into enrolled students. 

You will be speaking with warm leads, not cold calls. Your job is to ask the right questions, have meaningful conversations, provide clear guidance, manage objections, and move people forward. 
 
Why Join Torrens 

• Hybrid work model with 3 days on campus and 2 days from home 

• Uncapped commission structure with realistic OTE of $105,000, with top performers earning upwards of $160,000 

• Hot leads provided daily with no cold calling. 

• Comprehensive training and onboarding. 

• Clear processes, CRM support, and defined KPIs 

• High-growth organisation with genuine internal progression 

• Values-led, B Corp-certified university 

What you’ll Be Doing 

• Manage the end-to-end student journey from enquiry to enrolment 

• Convert warm leads using a consultative, outcomes-focused sales approach 

• Conduct high-volume phone, SMS, and email engagement daily 

• Assess applicant eligibility against published entry criteria 

• Progress qualified applicants through to enrolment and commencement 

• Maintain accurate, compliant records in Salesforce CRM 

• Participate in Open Days, campus tours, and information sessions 

• Collaborate with admissions, onboarding, and support teams to remove blockers 

What We’re Looking For 
 
We’re strongly considering candidates who meet the following criteria: 

• Proven ability to follow structured processes and work within defined guidelines 

• Confident, professional phone presence with strong listening and rapport-building skills 

• Self-driven and accountable, with the ability to work effectively with minimal supervision 

• Clear and confident verbal communication skills, particularly in a phone-based environment 

• Experience using CRM systems such as Salesforce 

• Comfortable working across CRM platforms and standard business systems, including Word and Excel

Role Overview 

• Future Student Advisor 

• Location: Surry Hills, Sydney, Brisbane, Melbourne 

• Employment Type: Full-time, permanent 

• Work Model: Hybrid - 3 days on campus, 2 days WFH 

• Salary: Up to $75K base + super + uncapped commission 

• OTE: Approximately $105K (top performers earn more) 

 
Ready to Apply? 

If you want a role where your performance directly impacts your earnings, your effort is visible and rewarded, and you are trusted to manage your own pipeline, then apply now. 

Applications may close early if a suitable shortlist is reached. 

For accessibility support during the recruitment process, contact [email protected]. 

TIP: When applying for a role in Workday, go to the "My Documents" section. In the CV/Resume field, click "Upload", then select multiple documents (e.g., CV, cover letter, certificates) and drop them into the required box. 

​Hiring process 

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact [email protected] for confidential support to ensure an equitable, barrier free application process as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process. 

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. 

To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog. 

We’d love to hear from you. 

You can expect to hear from our Talent Acquisition team after this date with any updates about your applications. Be mindful we reserve our rights to close the applications before the end date if we believe we do have enough candidates to start the assessment process. 

Please note, if you are successful in securing this role, you will be required to submit or obtain:  

•  A valid Working with Children Check, as applicable to your state or territory. 

If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at [email protected]