Operations Excellence Analyst (Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

Department Description
The Centralized Managed Support Operations organization is dedicated to delivering specialized support with an "always-on" rigor. We build and connect technologies that serve as the foundation for our safety and security ecosystem, passionately "Solving for safer" across all operational fronts.

Job Description

We are looking for an Operations Excellence Analyst to play a pivotal role in optimizing our global support operations. In this role, you will dissect complex challenges to discern whether they stem from people, processes, or tools, providing actionable insights directly to our executive leadership team. You will work within an Inclusive and collaborative environment that empowers professionals to unlock their potential, shape their careers, and deliver high-impact insights that sharpen executive decision-making.

Key Responsibilities:

Operational Analysis & Insights

• Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools

• Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies

• Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations

Cross-Functional Collaboration

• Partner with Business Operations teams to build and fine-tune interactive dashboards

• Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency

• Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations

Job Requirements:

Technical Expertise

• Data Visualization to build reports using Tableau logic and metric definitions

• Data Mining to extract insights from ITSM tools including Salesforce, ServiceNow, and Purecloud

• Presentation Software to craft persuasive, audience-tailored briefings using PowerPoint or Google Slides

Professional Experience

• Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving

• ITIL Framework to align operational processes with established industry best practices

• Communication Skills to convey complex technical data clearly to both technical and non-technical audiences

Basic Requirements

• High School Diploma

• 2+ years of experience in data analysis or operational optimization

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.