Sr. Customer Representative

Job Description

The Position

Seeking a high-performing and commercially minded Specialty Representative to drive the growth of our Biosimilars portfolio across key specialist accounts in Rheumatology, Gastroenterology and Dermatology.

Beyond the core sales role, this position offers the opportunity to engage in Marketing initiatives during a launch phase. Ideal for someone eager to gain hands-on experience in product launches and customer engagement,

For individuals looking to broaden their commercial capabilities, this provides valuable exposure to both field sales execution and marketing, creating a strong pathway for future career development.

The Specialty Care Sales Representative is responsible for achieving sales targets, market share and growth for assigned Specialty products through identification and development of customer plans. The PSR promotes products with designated customers within their state, which includes metropolitan and rural areas.  Some travel is required. 

This role is a key role in ensuring the overall business objective of encouraging increased usage of targeted products through:

• Creating a superior customer experience for all assigned Specialists, HCPs & relevant allied health, with a view to continually increasing customer loyalty.

• Ensuring service provided by Organon is consistent with the needs expressed by the customer.

Territory Coverage: Victoria Metro and East

The successful candidate will be responsible for managing a strategically important territory encompassing key metropolitan and eastern Melbourne accounts . The territory includes a mix of high-value Rheumatology, Gastroenterology and Dermatology accounts with a strong focus on Biosimilar adoption, building key stakeholder relationships and supporting successful launch and growth of the biosimilar portfolio.

Responsibilities

• Building long-term, trusted business relationships with relevant stakeholders i.e Specialists, HCPs, nurses and pharmacists.
• Understanding of Hospital / Account systems and structures
• Demonstrating competence in technical information whilst implementing product sales strategies to customers.
• Displaying selling skills that understand and meet customer needs by delivering tailored solutions. • Interacting with individual customers or groups of customers using a variety of multimedia technologies.
• Achieving call volume, frequency & coverage expectations on target customers.
• Coordinating and implementing and sponsoring Medical Education Meetings in collaboration with relevant colleagues.
• Utilising sales analysis tools to develop Territory Business Plans and implement sales activities that maximise high-potential areas of the business.
• Utilising the designated CRM system to record call activity and enhance customer relationships. PSRs are responsible for meeting requirement to enter call and activity notes within 24 hours of call. • Working flexibly, with occasional evening and weekend work.
• Travelling to country/regional areas and to sales conferences as required.
• Ensuring effective communication within the sales team and across other key internal stakeholders.
• Attending and actively participating in sales team meetings, including national business meetings. • Consistently demonstrating strong leadership and sound judgement.
• Ensuring all administrative activities, including expenses, are completed in an accurate and timely manner.
• Demonstrating sound financial stewardship and stewardship of all Company property.
• Working in compliance with the Medicines Australia code of conduct and the Company’s internal compliance guidelines for medical representatives at all times.
• Keeping up to date with and complying with relevant Company policies and procedures as may be amended from time to time.
• Maintaining discretion with company-confidential information. Key Performance Indicators
• Achievement of Sales Targets

Internal business drivers including:

• Key Account Management
• Medical education meetings and Sponsorship
• Attendance at key Conferences
• Maintenance of CRM system – entering accurate call and activity notes within the required timeframe (24hrs)

Skills and Competencies

• Account management skills
• Stakeholder management both externally and internally
• Selling skills that incorporate rapport building, questioning and negotiation skills.
• Product & service offerings
• Professional conduct
• Technology usage Well developed, professional oral & written communication skills.
• Ability to assimilate and communicate scientific information in a simple, concise manner.
• Ability to impact and influence a range of customers.
• Well-developed presentation skills and ability to present to audiences of varying sizes.
• Ability to create effective Key Account plans • Ability to take initiative, work independently, unsupervised and proactively
• Effective prioritisation and time management skills.
• Sound business & commercial acumen.
• Receptive to coaching with a desire to learn and continually develop.
• Adaptable to a changing business environment.
• Perseverance, tenacity and resilience.
• Discretion with company-confidential information.

Required Experience

• 3-5+ years experience in Specialty sales roles of increasing responsibility.
• Experience in Gastroenterology or Rheumatology space preferred but not required
• Exposure to other medical or pharmaceutical environments an advantage.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Yes

Hazardous Material(s):

Number of Openings:

1