- Location
- Memphis, TN
- Type
- Contract
- Source
- RecruiterFlow
Description
Job Summary:
The OSP Technician will locate and mark fiber, protect network infrastructure, and manage right-of-way (ROW) issues. This role requires strong problem-solving skills, the ability to work independently across multiple areas, and excellent communication skills to interact with property owners, contractors, and engineers. The ideal candidate is a proactive and detail-oriented professional who can go above and beyond to ensure the integrity of the network.
Key Responsibilities:
1. Fiber Locating and Protection
- Screen and manage tickets for fiber locate requests.
- Accurately locate and mark fiber routes to prevent damage during construction activities.
- Protect fiber infrastructure when it is at risk of being compromised.
2. Right-of-Way (ROW) Management
- Drive fiber routes and inspect ROW areas for compliance and potential risks.
- Communicate with property owners whose land intersects with ROW to address concerns.
- Coordinate ROW clearing by reaching out to contractors and obtaining bids.
- Work closely with engineers to resolve ROW issues effectively.
3. Incident Response and Maintenance
- Respond to planned cable intrusions (PCI) and hot tickets on a 24/7 on-call basis.
- Perform maintenance and troubleshoot equipment inside Regen huts.
- Act as a point of contact for emergency repair and restoration efforts.
4. Training and Support
- Train new OSP technicians on processes and protocols for fiber locating and protection.
- Provide guidance and support to ensure that new team members meet operational standards.
5. Stakeholder Coordination
- Attend meetings with city, state, and utility representatives regarding upcoming projects and infrastructure upgrades.
- Manage communication with contractors and utility companies to facilitate smooth project execution.
- Serve as a representative during discussions with stakeholders to address and resolve ROW and infrastructure issues.
6. Multi-Area Coverage
- Manage OSP duties across multiple areas, covering for other technicians as needed.
- Efficiently prioritize tasks to handle multiple responsibilities in different locations.
Required Skills and Qualifications:
- Experience: Minimum of 3 years in OSP or telecommunications fieldwork.
- Certifications: Relevant OSP or telecommunications certifications preferred.
- Skills:
- Proficiency in reading and interpreting construction blueprints and fiber maps.
- Strong problem-solving skills with the ability to think on your feet.
- Effective communication skills for dealing with property owners and contractors.
- Proficient in using OSP tools and equipment for fiber locating and maintenance.
- Availability: Must be available for on-call duties, including weekends and holidays.
- License: Valid driver’s license with a clean driving record.
Key Competencies:
- Proactive Approach: Ability to anticipate and resolve issues before they escalate.
- Attention to Detail: Ensures accuracy in fiber marking and reporting.
- Customer Service: Ability to manage concerns of landowners and stakeholders professionally.
- Adaptability: Comfortable working across multiple areas and handling unexpected situations.
Skills
ComplianceCustomer Service
