SENIOR TECHNOLOGY SYSTEMS TECHNICIAN

Under general supervision, troubleshoots the more complex problems encountered by county users; performs the more complex maintenance and repairs and replacement of computer components, software, and other special computer products; and performs related work as required.

This is an Open Competitive/Countywide Promotional recruitment being conducted to fill a current full-time vacancy in the Technology Services Department but is assigned to the Washoe County Sheriff’s Office. The list established from this recruitment may be used to fill future vacancies as they occur.

For more information on this position, please see the Job Specification at https://www.washoecounty.gov/humanresources/Careers/jobspecs.php

Two years of full-time experience in a technology support position AND a bachelor’s degree from an accredited college or university in information technology or a closely related field; OR an equivalent combination of related education and experience.

 
License Or Certificate
A valid driver’s license is required at the time of application and must be maintained for continued employment in this classification

The Ideal Candidate will demonstrate 

• Extensive experience supporting enterprise Service Desk operations in a complex organization.
• Advanced troubleshooting skills with a proven track record of resolving difficult technical issues independently.
• Strong PowerShell scripting and automation skills that reduce manual effort and improve operational efficiency.
• Experience working in a mission-critical public safety environment, preferably supporting dispatch operations, law enforcement, or emergency communications.
• Familiarity with ProQA, Octave, Carbyne, RapidSOS, Computer Aided Dispatch, or other public safety technologies.
• An ability to lead technical initiatives, mentor less experienced technicians, and serve as the senior escalation point for complex incidents.
• Experience administering or working extensively with ITSM platforms such as HaloITSM, ServiceNow, or similar systems, with an understanding of ITIL best practices.
• A continuous improvement mindset, with evidence of developing documentation, standardizing processes, automating repetitive tasks, and introducing innovative solutions that improve service delivery.
• CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate, VMware Certified Professional (VCP), and/or ITIL Foundation certifications are a plus.

The Washoe County Employees Association (WCEA) Non-Supervisory Collective Bargaining Agreement (CBA) covers the Senior Technology Systems Technician position.
  
Background checks will be conducted on selected applicants through the State of Nevada and the Federal Bureau of Investigation (FBI).
 
Per the Washoe County Background and Reference Checks Policy, new and rehired employees are required to submit to a fingerprint based background investigation.  Effective January 1, 2025, the $39.00 fee associated with this background investigation will be paid by the employee (if applicable) and deducted automatically from the first paycheck. Employment is contingent upon the results of the background check, although a record of conviction will not necessarily bar an applicant from employment.

For positions at the Sheriff's Office, after the interview, top candidates must pass a background investigation which includes:

• Submit a set of fingerprints
• Complete and submit a personal history statement
• Pass a Computerized Voice Stress Analysis (CVSA) examination

Washoe County requires its employees to reside in the state of Nevada or neighboring California communities such as Truckee, South Lake Tahoe or Susanville as of their first day of work.

Washoe County hires all new employees at the minimum rate of the salary range and eligible employees may receive an annual merit increase of 5% until they reach the maximum salary for the classification.  Upon promotion, current Washoe County employees are placed at the minimum rate of the salary range for the higher classification of the new position OR a promotional calculation, whichever is greater. 1. After your application is screened, you will be notified via the email you provided whether you have met the minimum requirements for the position. Those applicants who do not meet the qualifications have one (1) business day to file an appeal and request a review of their qualifications. Written appeals should be submitted via email to the assigned Human Resources Business Partner using the contact information listed on this job announcement.

2. Applicants who meet the minimum requirements will receive an email invitation to take the Professional Level online exam administered remotely; notices will be delivered within 1 week from the closing of the recruitment. 
 
This exam link will tentatively be delivered via email the week of August 24, 2026 and qualified candidates will have a time limit to complete the exam, within 4 calendar days. **You will be notified if you are eligible to transfer an exam score within 1 week following the closing date of the recruitment.

The exam will evaluate your expertise, knowledge, skills and abilities in the following areas:

• Reading Comprehension 
• Written Communication 
• Analytical Ability
• Business Math
• Interpersonal and Customer Service Skills

Pursuant to the Washoe County Personnel Handbook, the Department of Human Resources does not administer an exam when there are less than 20 qualified candidates.  Once the recruitment has closed, if there are less than 20 qualified candidates, the exam will be waived and all qualifying candidates will be placed on an unranked eligible list which will be referred to the hiring department. If the exam is scheduled to move forward and less than 20 candidates take the exam as determined by the Department of Human Resources, the exam will be waived.  Only those candidates who took the exam or have a transfer score will be placed on an unranked eligible list which will be referred to the hiring department.

3. After the exam is completed, you will receive an additional email notifying you of the results. If you pass the examination, you will receive your score and rank. This rank will be used to determine which candidates will be interviewed by departments trying to fill a vacancy.

4. Hiring departments schedule interviews from a list of top scoring candidates. If your name is not sent to the hiring department, it will remain on the list for future opportunities as they become available.

5. Please be advised you can log in to your NeoGov account and select:

• “Applications” to view a list of the recruitments which you have applied for, your submitted application for each recruitment, a copy of the job listing, and your applicant history for each recruitment.
• “Inbox” to view the notices which have been sent to you for each recruitment
• “Account” to update your contact information. Please note to update your phone number on previously submitted applications you must contact [email protected].

If you have any questions regarding the Online Application Process you can find additional information at the following link: https://www.washoecounty.gov/humanresources/faq/online/index.php

Questions: Veronica North
[email protected]
775-328-2078

Veteran Point
Eligible veterans who were honorably discharged from the U.S. Armed Forces shall receive one (1) bonus point upon passing Open Competitive examinations only. In order to be given a bonus point, applicants must attach proof of Honorable Discharge (DD-214 with Classification of Discharge) to the Online Application at time of submission.