Manager, Program - Venue Technology

Venue Technology (VTS) is responsible for the integration and planning of technology services across all Olympic and Paralympic Games venues, as well as the delivery of audio-visual (AV) equipment and services. Additionally, Venue Technology leads the Technology Equipment Allocation Process (TEAP), which ensures demand from other Functional Areas (FA) across the Organizing Committee (OC) is planned and managed to align with needs and budget.    

Venue Technology comprises of a Central Team as well as Manager, Venue Technology (VTM) assigned to each Games venue. As a member of the Central Team, this role will support Program Management and monitoring across the different phases of the program lifecycle.  

Key  Responsibilities  

• Support the program management and reporting function for VTS, interfacing with other key FA’s including Venues and Infrastructure, Planning and Programs, Energy and Logistics.  

• Manage, and execute regular internal departmental communications, and create and distribute periodic venue technology updates.  

• Assist in managing and updating the Venue Technology Implementation Plan.  

• Proactively monitor departmental workflows to ensure that teams remain on task and projects are delivered on schedule across multiple concurrent workstreams  

• Support Telecoms, Service Delivery, Results and Cyber Security teams to ensure requirements are accurately translated into actionable implementation plans.  

• Oversee day-to-day VTS administrative operations ensuring compliance and timely documentation creation, completion or submission.   

• Provide administrative and operational support across VTS functions, including change control, internal communications, mobilization, and logistics.  

• Undertake additional tasks as they become required due to the unpredictable nature of event delivery.   

• Manage a small team of direct reports to deliver support to the wider VTS team.   

Background and Requirements  

• Bachelor's degree in business administration or relevant experience.   

• A formal project or program management qualification (e.g. Prince2, MSP, PMI etc) is required for this role.  

• SmartSheet Project Management Certification a plus  

• 5+ years of experience in technology project management, or 3 years of program management, ideally within live events, venue operations, or large-scale infrastructure environments.  

• Proven ability to manage tasks and timelines with precision, delivering high-quality work under tight deadlines and shifting priorities.  

• Demonstrated ability to influence and persuade colleagues to ensure delivery of milestones or reporting deadlines.  

• Exceptional attention to detail and organizational skills; known for staying on task and maintaining structured workflows across multiple concurrent projects.  

• Advanced proficiency in Smartsheet is essential. Skills in using Tableau or similar tools will be considered a plus.   

• Possesses an obsessive attention to detail and a relentless drive for perfection, an ability to juggle multiple complex tasks simultaneously while maintaining accuracy.    

• Superior verbal and written communication skills with the ability to translate procedural information into clear, concise, and actionable language for diverse audiences (technical teams, vendors, and non-technical stakeholders).     

Physical Requirements and Working Conditions  

• Available to work onsite in our Downtown Los Angeles-based office.   

• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment.    

• The LA28 office is an open floorplan working environment; employees must be able to work efficiently in an open cubicle environment.    

• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods.  

• Perform other duties as required; the role will evolve over time and may include operational responsibilities during the Olympic and Paralympic Games.  

Expectations  

• A detailed approach to planning and delivery.  

• An ability to brief leads regarding schedule and delivery planning.   

• An attitude to go above and beyond to deliver.  

• Ability to effectively communicate multiple complex issues to colleagues.   

• To be comfortable with fast paced, uncertainty and change throughout the lifecycle of the role.   

• Be agile and responsive, with an ability to learn and take on new tasks as they become apparent.