UX Researcher

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

A Brief Overview

The User Experience Researcher (UXR) will use human-centered design principles to drive improvements and generate new products and services that are intuitive, accessible, and seamless. Responsibilities include developing a deep understanding of our customers and internal colleagues, conducting user experience (UX) research, collaborating with cross-functional teams, inspiring change, delivering oral and written presentations, and sharing actionable insights.

What you will do

• Champion the user throughout the product development lifecycle
• Own UX research projects by planning and conducting UX research for software products and potentially for services
• Determine the appropriate UX research method or mix of methods based on stakeholders’ research questions
• Develop a research plan, collect data and analyze, synthesize and summarize qualitative and quantitative data to inform design decisions
• Present UX research findings and insights
• Screen, recruit and schedule research participants
• Use readily available technology for remote UX research
• Evangelize UX research
• Share ways to improve UX research processes, collaboration with other teams, etc.
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

• Bachelor’s / Master’s degree in Psychology, Human-Computer Interaction (HCI), Design, Cognitive Science, Sociology, Anthropology, or Computer Science.

Experience Qualifications

• Typically, 3+ years professional experience in the enterprise or other complex software space, as a user experience researcher required
• Typically, 3+ years of experience with evaluative and generative research required

Skills and Abilities

• Knowledge of research methods through all phases of software development (including usability testing, interviews, contextual inquiries, persona development, etc.)
• Understand data analysis and synthesis
• Ability to formulate clear and understandable reports and present/communicate findings to internal leadership teams
• Skillfully give and receive feedback to and from stakeholders and manager
• Effective presentation, verbal and written communication skills, and ability to facilitate collaborative sessions
• Successfully manage multiple projects and meet deadlines
• Creative problem-solving skills
• Ability to navigate complex stakeholder relationships
• Ability to lead and influence without authority
• Align UX research studies with product and business goals

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [email protected] to request such an accommodation.