Urgent Care - Territory Manager (Operations)

Description

Position Summary: 

As a Territory Manager, you'll be at the forefront of clinic performance, leading teams, optimizing patient experiences, and driving strategic initiatives across multiple locations. This high-visibility role blends hands-on leadership with operational excellence, offering the opportunity to shape outcomes, mentor staff, and influence key business metrics. If you're passionate about leading with purpose, thrive in dynamic environments, and are eager to grow with a mission-driven organization, this is your chance to lead boldly and make a difference.

Duties and Responsibilities: Strategic Leadership

• Drives Strategic Initiatives: Implements and supports territory-wide strategies aligned with organizational goals.

• Participates in Marketing Initiatives: Collaborates with Marketing and other business functions, as needed, to promote services and increase patient volume. People Leadership

• Staffing Oversight: Coordinates hiring needs, conducts interviews and evaluations, and ensures effective onboarding and training.

• Coaching & Development: Initiates coaching and corrective action plans, including disciplinary measures, in partnership with Clinic Leads. Support each Clinic Leads by ensuring patient complaints are addressed fully and all other people related issues are addressed appropriately and timely.

• Team Engagement: Conducts staff meetings and participates in clinic management discussions to foster communication and alignment.

• Performance Management: Initiates coaching, corrective actions, and disciplinary processes with Clinic Lead to ensure consistent levels of performance across all team members. Operational Leadership

• Clinic Presence: Maintains strong visibility by working onsite at clinics at least three days per week.

• Workflow Optimization: Reviews clinical flow, staff scheduling, and patient throughput with each Clinica Lead to enhance operational efficiency.

Financial Leadership

• Budget Accountability: Reviews financial reports and drives key performance indicators (KPIs) and financial goals (e.g., EBITDA, labor goals).

• Inventory & Cost Control: Reviews Clinic inventory management and ensures budget-conscious ordering practices. Adaptability & Physical Requirements

• Work Environment: Must adapt to unpredictable situations, irregular hours, and occasional travel.

• Physical Abilities: Includes walking, standing, bending, lifting, driving and other physical tasks.

Working Conditions:  

May be exposed to/occasionally exposed to patient elements; subject to varying and unpredictable situations and interruptions; occasionally subjected to irregular hours; occasional pressure due to a fast-paced environment.  Position may require lifting, carrying or pushing equipment.  

Requirements

 Physical Requirements: 

• Must be able to see with corrective eye wear  
• Must be able to hear clearly with assistance   
• May be exposed to infectious and contagious diseases  
• May be in contact with patients under a wide variety of circumstances  
• Able to handle emergency or crisis situations  
• May be occasionally subject to irregular hours  
• May be required to wear protective equipment as necessary  
• Frequently: Sitting, walking, standing  
• Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing,  traveling