- Location
- Bangkok, Thailand
- Type
- Full-time
- Department
- Customer Service
- Source
- Workday
Description
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
About Us:
HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels and 60,000 high‑value clients across 140 source markets. Tech‑driven with a customer‑first philosophy, our commercial teams combine deep market knowledge with a global approach and a local touch. Our people—Team HBX Group—are the heart of the company, encouraged every day to move fast, dream big, and make the difference. We believe that our unique combination of tech + data + people sets us apart.
Job Summary:
This role is responsible for assisting clients on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines/quality guidelines/protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction
Responsibilities:
Provide Comprehensive Customer Support: Handle customer queries via calls and live chats for both B2C and B2B customers, ensuring all inquiries are managed effectively and promptly.
Deliver Excellent Customer Service: Aim to exceed customer expectations by understanding their needs, providing accurate information, and resolving issues in a timely manner.
Liaise with Suppliers: Collaborate with suppliers to address and resolve queries that require supplier involvement, ensuring seamless coordination and resolution.
Achieve First-Time Resolution: Strive to resolve customer issues on the first contact whenever possible, escalating complex queries as needed to achieve swift resolution.
Ensure Seamless Customer Journey: Focus on enhancing the overall customer experience by offering clear communication, empathy, and efficient problem-solving throughout every interaction.
Qualifications:
Fluent in English
Service-oriented and interested in the function of customer service.
Enthusiastic, self-motivated individual
Excellent interpersonal skills and verbal / written communication skills.
Ability to work well under pressure in a fast paced environment.
Proactive, driving for result and teamwork spirit.
Able to work in shifts.
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected.
Join us and be part of a team where equal opportunities truly make a difference.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
