Vendor Manager

The Vendor Manager is responsible for the governance, performance management, and optimization of strategic vendors across the business. The role ensures that vendors deliver against agreed service levels, operate in compliance with contractual and regulatory requirements, and support Maersk’s strategic objectives. 

This position treats contracts as active business assets and provides structured oversight across the vendor lifecycle, from business need evaluation and onboarding through performance monitoring, optimization, and offboarding. 

The Vendor Manager supports data driven decision making, risk management, and vendor consolidation by providing enterprise level insights and ensuring consistent vendor management practices across regions. 

Key Responsibilities 

Vendor Lifecycle Management 

• Support evaluation of business needs where vendor solutions are considered 

• Participate in vendor due diligence and contract review in partnership with Procurement and relevant stakeholders 

• Lead vendor onboarding to ensure vendors are set up to operate effectively within Maersk frameworks 

• Ensure vendors are offboarded responsibly, safeguarding business continuity and data integrity 

Governance and Performance Management 

• Establish and maintain structured governance for assigned vendors, including SLAs, compliance, and reporting 

• Monitor vendor performance and risks at an enterprise level 

• Conduct regular performance reviews with key vendors and drive follow up actions 

• Ensure vendor performance and risk topics are discussed in the appropriate governance forums 

Data, Reporting, and Optimization 

• Ensure global vendor data is accessible, accurate, and usable for decision making 

• Drive standardized reporting on vendor performance, cost, and risk 

• Identify and pursue improvement opportunities related to performance, cost effectiveness, and operating efficiency 

• Support inclusion of vendor metrics in functional scorecards and leadership reporting 

Vendor Landscape and Consolidation 

• Maintain an overview of the global and regional vendor landscape 

• Identify fragmentation, duplication, and misalignment across vendors and regions 

• Support initiatives to consolidate vendors where scale, performance, or cost benefits exist 

• Contribute to sourcing strategies, business cases, and RFP processes as required 

Stakeholder and Relationship Management 

• Build and maintain strong relationships with strategic vendors 

• Advise internal forums on vendor performance, risks, and opportunities 

• Partner with Procurement and functional teams on vendor related initiatives 

• Ensure vendors are appropriately represented within stakeholder and governance models 

Risk and Compliance 

• Monitor vendor related risks in a complex operating environment with many touchpoints 

• Ensure vendors operate in line with contractual obligations and compliance requirements 

• Escalate material risks or performance concerns in a timely manner 

Experience and Qualifications 

• Bachelor’s degree or equivalent experience 

• Experience in vendor management, supplier governance, or enterprise service management 

• Strong understanding of contract governance, SLAs, and performance management 

• Experience working with reporting, data analysis, and performance metrics 

• Experience operating in a regional or global organization 

Skills and Competencies 

• Strong analytical and data driven mindset 

• Clear ownership and accountability 

• Ability to manage complex stakeholder environments 

• Strong relationship management skills 

• Structured, process oriented approach 

• Clear and concise communication suitable for leadership forums 

Success Measures 

• Vendors operate in line with SLAs, compliance requirements, and business expectations 

• Improved transparency of vendor performance and risks 

• Reduced fragmentation and increased consolidation across the vendor landscape 

• Measurable improvements in vendor efficiency, performance, or cost effectiveness 

• Consistent application of vendor management frameworks across regions