Patient Service Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Service Specialist

                        

Location

Medina

                    

Facility

Medina Hospital

                     

Department

Admitting and Registration-Medina Hospital

                      

Job Code

B15028

                     

Shift

Days

                       

Schedule

6:30am-3:00pm/7:00am-3:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic Medina Hospital and be part of a team delivering world-class healthcare. Recognized for providing safe, patient-centered care that is timely, effective, efficient, and equitable, Medina Hospital is a proud Magnet Hospital, the highest honor awarded by the American Nurses Credentialing Center for professional nursing practice. Here, you can build a rewarding, lifelong career supported by a team committed to your growth and success. 

Cleveland Clinic was the first hospital in the nation to make exceptional customer service a cornerstone of its mission. As a Patient Service Specialist, you will deliver an outstanding experience for patients, families and visitors from the moment they arrive through their return home. In this role, you will support patient registration by covering the triage window, completing bedside registration, obtaining inpatient signatures and assisting with the discharge process, including collecting copays. This position offers an excellent opportunity to build a career within Customer Service and explore advancement opportunities throughout Cleveland Clinic.

A caregiver in this role works days from 6:30 a.m. -- 3:00 p.m. or 7:00 a.m. – 3:30 p.m.

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  

• Investigate, triage and resolve patient issues using the established HEART model.  

• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.  

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  

• Enter and maintain confidential patient information.  

• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

• Process the workflow for the day.

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR Associate’s Degree and one year of experience

• OR Bachelor’s Degree  

• Working knowledge of PC window applications 

• Ability to perform basic math sufficient to process insurance co-pays 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

• Ability to type a minimum of 30 words per minute or personal computer keyboard skills

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.

• Requires extended periods of standing, walking or sitting.

• Good visual acuity through normal or corrected vision.

• Must be able to navigate various locations and function in a fast-paced, hectic environment.

• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic is pleased to be an equal employment opportunity employer.