Manage assigned contracts through all key stages of the contract lifecycle; coordinate customer needs; maintain and grow the portfolio by promoting Alloga’s expertise and value-added solutions.

 

RESPONSIBILITIES:

Manage client laboratories with the aim of strengthening loyalty and improving customer satisfaction.

In this context, the Contract Manager role consists of:

- Facilitating client relationships for contract monitoring, steering committees, client audits, etc.

- Reviewing potential additional requests, negotiating the sale of new services, and managing contract amendments.

- Understanding customer needs and expectations and relaying them internally as part of a project management role.

- Ensuring the proper execution of the contract and managing all events or changes that may arise.

- Sustaining the relationship and developing accounts by promoting expertise and proposing value-added solutions: preparing offers, monitoring P&L, and renegotiating contracts.

Depending on the different phases of the contract lifecycle, the detailed responsibilities are as follows:

- Ensuring the handover with the Business Development department.

- Managing and drafting contract validation documents.

- Coordinating contract implementation.

- Supporting teams to validate that implementation complies with requirements.

Daily activities:

• Act as the internal and external point of contact for contracts

• Analyze and validate customer performance indicators

• Facilitate customer relationships through steering committees

• Manage customer improvement plans and communicate changes

• Manage contract deadlines

• Analyze case profitability and identify required actions

 

Business development:

• Present and sell new services

• Identify new customer needs and potential business development opportunities

• Manage proposals

• Market service offerings

• Manage new contractual services

Transfer / Renewal / End of contract:

• Renegotiate contract terms

• Manage contract transfers to another warehouse

• Coordinate disengagement protocols

Cross-functional collaboration:

• Share best practices with the Customer Relations and Business Development departments

• Contribute to standardization tools

• Contribute to the professionalization of Customer Relations

 

Opportunities:

• Participate in cross-functional projects

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What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: Alloga France

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned