VIC - Melbourne - 655 Collins StAs the Head of IT Portfolio, you own the end-to-end delivery of all IT initiatives within your assigned business pillar. You are accountable for the entire lifecycle: from working with the business on early bids and writing business cases, to managing project managers & technical resources during execution, through to ensuring a clean transition to the operational support teams. You will manage resources and resolve day-to-day delivery blockers to get initiatives done on time and on budget.

Join a growing ASX-listed leader as our Head of IT Portfolio in this newly created high-impact role. In this key leadership position, you will provide strategic direction and oversight across a complex portfolio of projects. As we continue to grow and transform, you’ll have the opportunity to make a meaningful impact.

About the role

You will own the end-to-end delivery of all technology initiatives across your assigned business pillar, and be accountable for the entire lifecycle including:

Strategic Planning & Business Partnership

• Partnering with business leaders to align technology initiatives with strategic goals and share their IT strategy.

• Developing and maintaining rolling technology roadmaps and technology capabilities.

• Providing technology advice and driving business value through IT investments.

Portfolio Planning & Initiation

• Translating business needs into technology initiatives.

• Leading project planning, scoping, and resource allocation.

• Supporting business cases, funding approvals, and bid/tender activities including estimates, scope and delivery timelines.

Delivery Leadership & Execution

• Overseeing active projects in your pillar and actively monitoring project health and supporting with troubleshooting or operational blockers.

• Leading a direct team of Project Managers and technical specialists.

• Managing technology vendors and delivery partners and ensuring agreed outcomes are delivered to quality, cost, and schedule expectations.

Transition to Support

• Ensuring successful handover of projects to operational teams.

• Overseeing hypercare period and ensuring the business is using the new systems effectively before formal closure.

Financial, Commercial & Governance Management

• Managing multi-stream project budgets, forecasting, and resource planning.

• Providing portfolio reporting and stakeholder updates.

• Monitoring risks, compliance, and governance requirements in partnership with the PMO.

About you

Our ideal candidate will be an experienced leader in running complex technology projects and enjoy being hands on when required. You will also have:

• Proven ability to partner with senior business leaders to shape and influence technology strategy and decisions.

• Experience in portfolio governance, demand prioritisation, resource capability planning and reporting.

• Experience in leading, mentoring, and developing high-performing project and technical teams.

• Experience working in complex operational field-based environments such as utilities, infrastructure or telecommunications would be highly desirable.

• Bachelor degree in Information Technology, Computer Science, Engineering, Business, or a related discipline would be highly desirable.

• PMP, PRINCE2, Agile, or equivalent project management certification would be highly desirable.

You must be an Australian Citizen and able to obtain and maintain a Defence Security Clearance.

About us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with:

• Flexibility – all flexibility requests are genuinely considered. This role offers hybrid working from our modern Melbourne CBD office across from Southern Cross Station.

• Career development – we offer growth opportunities and support internal mobility. You will have access to skill enhancement through our online learning system and onsite training.

• Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.

• Paid leave - parental, cultural, community service, defence, study, corporate volunteering and purchased leave available.

• Culture – we are dedicated to fostering a workplace environment that values and celebrates safety, diversity and inclusion, and meaningful recognition.

How to apply

Please submit your interest with the apply button. We celebrate diversity at Service Stream and welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups. If you require reasonable adjustments to the recruitment process, please email us at [email protected].

GBIS

How to Apply