Commercial Loan Servicer I

Description

Job Summary Overview

The Commercial Loan Servicer I is an entry-level role responsible for supporting the daily servicing of the Commercial Loan portfolio. This position ensures member service is consistently delivered at a high standard while performing routine loan servicing functions accurately and efficiently.

Essential Job Functions

• Perform CIF maintenance and borrower record updates to ensure accurate member data.
• Request cashier’s checks to support loan servicing activities.
• Process collateral releases through Wolter’s Kluwer, ensuring accurate tracking of loan collateral.
• Add and remove delinquent property tax flags and update records accordingly.
• Complete demographic change requests for Commercial loans in a timely and accurate manner.
• Process construction and non-construction draws, ensuring compliance with loan terms.
• Post force-placed insurance fees and coordinate with internal systems for accuracy.
• Generate payoff letters, post payoffs, and complete all required post-payoff steps.
• Review and complete assigned daily, weekly, and monthly reports as directed by leadership.
• Process commercial loan risk rating changes and maintain proper documentation.
• Cancel tax service contracts in Tax Q when loans are paid in full or released.
• Prepare verification of mortgage/debt requests in accordance with member needs.
• Respond to servicing requests received through Temenos.
• Collect and distribute department mail daily to ensure timely processing of items.
• Answer member and internal calls through Ring Central, providing professional and accurate service.
• Demonstrate strong communication, problem-solving, and teamwork skills to effectively collaborate with team members and provide excellent service to members.
• Perform other duties as assigned in support of business needs.

Role Progression & Performance Expectations.

At the Commercial Servicer I level, employees are expected to:

• Follow established processes and procedures with accuracy and consistency
• Demonstrate foundational knowledge of servicing systems, policies, and workflows
• Manage assigned tasks with guidance from leadership and peers
• Communicate clearly and professionally; ask questions to ensure understanding
• Take ownership of individual tasks and complete assigned follow-ups on time
• Seek learning opportunities and build foundational servicing skills

Requirements

Position Required Qualifications

Minimum Education and Experience

High school diploma or GED with a minimum of 6 months of experience in banking, finance, or a related field.  

Knowledge, Skills, and Abilities

Strong written and verbal communication skills with the ability to interact professionally with members and team members. Proven problem-solving and organizational skills with the ability to manage multiple priorities in a deadline-driven environment. Ability to work independently and as part of a team while maintaining accuracy and attention to detail. Proficiency with computer systems and the ability to learn and navigate core processing systems such as Jack Henry/Silverlake.

Preferred Qualifications

Previous experience with JHA, Sageworks, LaserPro, and Wolters Kluwer. Demonstrated knowledge of basic loan operations, account maintenance, and servicing activities. Familiarity with construction lending and/or commercial loan servicing. College degree in business, finance, or a related field, or equivalent financial industry certification.

Hybrid Work Environment and Physical Demands

• Occasionally required to stand, walk, stoop, kneel or crouch. 
• Frequently required to sit and use hands to operate a computer keyboard.
• Occasionally lift and/or move up to 25 pounds. 
• Vision requirements include close vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate. 
• Must be able to travel independently to department and branch locations. 

NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.