Configuration Technician - MD

Description

POSITION SUMMARY:

Under direct supervision, this role is responsible for readying computer software, applications, images, and systems for use by end user. This position is security sensitive because incumbent will be entrusted with valuable inventory.  

ESSENTIAL FUNCTIONS:

• Unboxes Chromebooks.
• Preps equipment for deployment which can include imaging and boxing equipment for shipment.
• Configures Chromebooks (connecting to WI-FI, enrolling and registering in google console).
• Updates the Bios Setting.
• Assists in developing and implementing configuration procedures.
• Prioritizes responsibilities; ensures timely and accurate completion of tasks.
• Proactively obtains and verifies information required to ensure timely and accurate completion of product configuration.
• Completes account configuration work on time within a designated schedule, escalating any major issues to the Team Lead.
• Performs assembly of Mobile Carts as requested.
• Performs asset tagging of equipment.
• Scans serial / asset numbers as requested.
• Shrink wraps boxes or pallets as needed.
• Removes trash such as empty boxes and packing material and places in designated area for disposal.
• Performs cleanup of work areas.
• Labels equipment by performing laser etching and/or stamping as requested.
• Assists in loading / unloading of equipment delivery trucks as needed.
• Assists in the piece count and order identification of all incoming/outgoing equipment. 
• Displays a consistently positive, cooperative, self-motivated, and courteous attitude.

Requirements

JOB REQUIREMENTS:

Education/Experience: 

• Minimum for Entry Level: High school completion or equivalent.

KNOWLEDGE OF: 

Configuration of computers and peripheral equipment.

SKILL AT: 

• Reading, understanding, and following oral and written instructions such as a computer script.
• Must demonstrate good attention to detail.
• Demonstrating good interpersonal, communication, and organizational skills.
• Skill at configuring computer equipment, but not necessary.
• Ability to update Microsoft Excel spreadsheets is a plus.

CERTIFICATES, LICENSES, REGISTRATIONS: No

SUPERVISORY RESPONSIBILITIES: No

EQUIPMENT TO BE USED: Must be able to operate computer repair tools such as screwdriver.

TYPICAL PHYSICAL DEMANDS:

This can be physically demanding warehouse work that requires the following:  

• Frequent standing for long periods of time
• Some bending, stooping, and stretching
• Repetitive motion; eye-hand coordination; manual dexterity sufficient to assemble units or parts of equipment
• Vision and hearing correctable to within the normal range 
• Full range of body motion including handling and lifting 
• Ability to write legibly and effectively
• Occasional lifting up to 40 pounds 
• Ability to work in an area that is not be air-conditioned (warehouse environment) 
• Occasional high stress work due to workload or deadlines

TYPICAL MENTAL DEMANDS:

Communicates well with others; displays a professional and courteous manner. Maintains self-composure under occasionally heavy workload and sometimes tight deadlines.

Must be able to relate well to other people beyond giving and receiving instructions; gets along well with co-workers and peers without acting out; responds well to criticism from a supervisor and uses it to improve performance.

WORKING CONDITIONS:

Work is performed primarily in a standard warehouse environment and may involve exposure to moderate noise levels from high-speed computer printers and other equipment. Must have own, reliable transportation to job site. Must maintain reliable attendance at work site during assigned hours. May sometimes be required to work evenings, weekends, and overtime to meet deadlines.