Manager, Operations Compliance

Job Summary

The Manager, Operations Compliance is a  true people manager level where experienced leadership is required for leading a team to meet schedules and goals while working in a multi-faceted environment. Leads a team of Operations Compliance professionals, ensuring they meet schedules and goals effectively while working in a multifaceted Data Center environment. Partners with Senior Management to execute strategy and programs in sites within scope. Acts as a subject matter expert for compliance subjects assigned. Establishes strong working links with regional operational representatives and management. 

Responsibilities

Team Management

• Manages, recruits, retains and coaches the team to ensure optimal performance

• Manages team activities including results, costs, methods, and staffing

• Develops and motivates team members

Audits & Certifications

• Coordinates site level compliance audits (internal and external)

• Acts as SPOC for Compliance Center of Excellence (COE) for audit activities

• Manages and follows-up of audit findings

• Identifies processes to be audited based on a set criteria and controls

• Reports any findings to management and relevant stakeholders

• Manages rollout of new certifications and sustenance of existing certifications within the sites in scope

Management Systems

• Ensures local procedures are developed to comply with local legislative and Equinix requirements

• Ensures all required compliance records are maintained in local/global repositories; this includes records relevant to Operations compliance (QISBC and EHS)

• Creates global/regional policies and processes relevant to the compliance subject assigned

Program Management

• Produces compliance reports for local management, including key performance indicators and metrics as required with assistance from senior team members

• Analyzes corrective and preventative actions to identify systemic issues/root causes/delays in completion and recommend broader preventive actions

• Identifies and participates in process improvement initiatives and compliance projects for the site/country in collaboration with regional and/or global stakeholders

• Forecasts and tracks budget for assigned scope of work

Training

• Develops and implements training plans for standards, regulatory and reporting requirements (i.e., environmental compliance, global security management)

• Works with local, regional and global management to assess needs for new training or re-training efforts

• Participates in creating relevant compliance training content

1st Line Responsibilities

• Manages site level audit findings by providing SME guidance on compliance related questions

• Acts as SPOC for site level compliance related customer or any third party audits

• Performs site level audit evidence reviews including making sure the sites in scope are prepared for any upcoming audits

• Creates and identifies changes to any local site level management system assets by raising a document change request, as per input from site personnel

• Provides input and hosts site level Management Review meetings

• Helps budget for any site level compliance needs/requirements

• Ensures site level compliance with new and existing local/federal/regulatory requirements and follow up on any actions

• Conducts site inspections with focus on requirements from local/regional/federal and Equinix requirements

• Assists Data Center Managers in the implementation of site level compliance policies and processes as per global requirements

2nd Line Responsibilities

• Manages compliance through 1st line of defense actions with Local / Regional / Global Ops and cross-functional teams

• Assures global operations compliance team follows regulatory / compliance standards and company guidelines and requirements, include communication to the external stakeholders

• Assures team stays current on standards, fielding their requests for training and other newsfeed resources

• Analyzes and investigates Regional/Global level incidents and advices on remedial action

• Provides RFI/RFP support for compliance related topics and 2nd level support for customer audits

• Participates in external audits as an SME

• Plans and directs internal audits

• Supports and advises 1st Line of Defense on Management Reviews

Compliance Implementation/Consulting

• Manages compliance budgets for site(s) in scope

• Manages Data Center Business Continuity Exercise program ensuring all required drills are planned, tracked, conducted, and documented by site Ops per global policy

Qualifications

• 7+ years of experience in relevant field of compliance preferred

• Bachelor's Degree in a related subject preferred

• QISBC or EHS certification preferred, qualified lead auditor/implementer in at least one standard preferred