Specialist - Transactional Services

Company:

Guy Carpenter

Description:

Drives the assessment and submission of client and/or reinsurer presentation materials and communications to resolve difficult and often complex questions and secure reinsurer agreements and payments of claims and account balances.

Formulates Key Performance Indicators (KPIs) and other system tools to manage difficult and often complex transactional processes and ensures assigned tasks are managed effectively and in a timely manner ensuring Client measurement Service Level Agreements (SLAs) are adhered to; in order to provide services in an efficient, effective and regulatory compliant manner.

Plans team and department meetings and activities to share opinions, ideas, knowledge and solutions, and drives action plans based on the inputs received for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.

Consults on critical and complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.

Facilitates settlement of complex funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.

Develops methods to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.

Guides peers on complex or contentious reinsurance developments, supporting and providing training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.

Coordinates externally with Brokers, Clients and Markets and drives relationships to understand complex issues in order to resolve complex problems and queries and review working practices.

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Guy Carpenter is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Guy Carpenter, visit guycarp.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.