CX3 Business Analyst

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years.  Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors.

We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career.

Pay Range

£40,000 - £50,000

Job Description

We're looking for a Business Analyst to act as the CX3 subject matter expert, our core screening platform, helping identify opportunities to improve processes, enhance system usage and maximise the value of the platform.

You'll work closely with stakeholders to understand business challenges, recommend practical solutions and, where system changes are required, define clear requirements, user stories and acceptance criteria to support successful delivery and prioritisation of enhancements.

What You'll Be Doing

• Act as the CX3 subject matter expert for Reed Screening.
• Gather, analyse and document business requirements.
• Identify process improvement opportunities and operational efficiencies.
• Create user stories, acceptance criteria and process documentation.
• Support testing, implementation and adoption of system changes.
• Work collaboratively with business stakeholders, Product Owners, IT teams and third-party suppliers.
• Support client implementations, tenders and complex system queries.

What We're Looking For

• Experience in a Business Analyst or similar
• Knowledge of software development and API integration is highly advantageous
• Strong stakeholder management skills.
• Experience supporting system improvements and business change initiatives.
• Understanding of Agile delivery methodologies.
• Experience with tools such as JIRA, Confluence and Visio.
• A proactive, analytical and solutions-focused approach.

What you can expect

• Hybrid working
• 25 days annual leave plus bank holidays and long service awards
• Reed Pension Scheme
• Incentive schemes to win £3,000 holiday vouchers
• Access to industry-leading training and career development opportunities.
• Personal development funding and discount with Reed Courses.
• Access to Reed Reward Hub with access to wellbeing resources, gym discounts, savings with online shopping and cashback.
• Health cash plan giving you cashback on everyday healthcare expenses plus much more!

Simply submit an application to express your interest! If successful, Talent Acquisition will get in contact to arrange a telephone interview. Following this we will either arrange a video interview or register your interest for a face to face interview.

Feel what it’s like to truly belong…
All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer.  We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity.  We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.