Sales Specialist, After Sales

·       Responsible for maintaining and enhancing relationship with the Construction Industry (CI) customers allocated.

·       Visit customers face to face and build relationships with decision makers, listening to and understanding their needs and business goals.

·       Advise customers on immediate equipment repair needs, service letters, Product Improvement Programs (PIPs), Product Safety Programs (PSPs), Scheduled Oil Sampling (S.O.S.), and Product Link (PL).

·       Help customers with warranty issues and develop proactive before failure repair strategies.

·       Consult with customer about equipment, life cycles, maintenance, and replacement budgets and other solutions.

·       Conduct equipment inspections, Custom Track Services (CTS), Technical Analysis 1 (TA1), and record the status of aspects of the machines using Cat Inspect.

·       Promote Cat Product Support Parts & Service offering to the customers such as but not limited to CVA, EMS, PCC onboarding.

·       Analyze leads generated by Prioritized Service Events (PSEs) and use them to build call plans and sales goals.

·       Coordinate with parts, service, and equipment management division to support customer needs.

·       Plan and execute pre-call planning on a weekly basis to ensure effective sales coverage.

·       Use CRM system to log all customer visits, inspections, competitive visits, and opportunities, and to manage customer information like contacts and feedback.

·       Generate quotes for parts, service, and equipment management solutions.

·       Use key metrics and indicators such as target growth accounts, PAR call rates, growth opportunities, POPS targets and sales targets to achieve sales revenue