In Room Dinning Server

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Wade - Lakeshore, a premier property in the Pyramid Global Hospitality portfolio. Situated in the heart of Chicago, Illinois, our hotel features 520 guest rooms and an impressive 20,386 sq ft of meeting space, offering a dynamic and sophisticated environment for both guests and employees.   At Whe Wade, we pride ourselves on delivering exceptional service and creating unforgettable experiences. As a member of our team, you’ll work in a vibrant and supportive setting, surrounded by the stunning views and lively energy of Chicago. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.   Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Wade. Take the first step towards a rewarding career by applying today.   At Pyramid Global Hospitality, we are committed to caring for our team members by offering a comprehensive benefits package for full-time employees. Our benefits include medical insurance with employer contribution and vision, dental, life, pet, and accident insurance options. We also provide a 401(k) program with an employer match and immediate full vesting. In addition, employees enjoy paid time off and exclusive discounts across our portfolio of hotels. Join our team and experience the support, flexibility, and benefits that help you thrive both professionally and personally.

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused Room Service Server to join our team!  Room Service is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property! 

Your role:

• Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
• Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about the hotel and its amenities.
• Collects orders from the kitchen, ensuring they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
• Will submit signed checks and reconciling daily sales
• Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items.
• Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience.
• Consistently delivers courteous, professional service.
• Maintains high standards of cleanliness (personal appearance, equipment, and facility) always.

What are we looking for?

• Someone with an engaging and welcoming personality
• Someone with 2-4 years of food service experience
• Someone with knowledge of wine, beer, cocktails, and spirits
• Someone who can work under pressure in a fast-paced environment
• Someone with a passion for creating an exceptional experience for all guests
• Someone with excellent communication skills

Compensation:

$17.30

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$17.30

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.