- Location
- Melbourne, VIC 3000
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Telecom
- Seniority
- Manager
- Source
- Lever
Description
The Opportunity
We're looking for an experienced Technical Service Manager (TSM) to become the trusted technical advisor for a portfolio of enterprise customers.
This is a highly visible post-sales role that combines technical consulting, service delivery, customer engagement and project leadership. You'll own the technical relationship with your customers, ensuring their environments remain reliable, secure and optimised while identifying opportunities to improve their technology and overall experience.
Working closely with Sales, Engineering, Service Delivery and Operations, you'll oversee technical implementations, lead service reviews, manage escalations, and provide strategic guidance that helps customers maximise the value of their investment with Macquarie Telecom.
If you enjoy solving complex technical challenges, building long-term customer partnerships and influencing positive business outcomes, this is the role for you.
