Account Director

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

About the Role

As an Account Director (AE) focused on expansion, you will play a pivotal role in expanding our customer base across strategic accounts. You will be responsible for developing and executing go-to-market strategies to engage C-level decision-makers, identify new opportunities, and drive revenue growth within.

This is a quota-carrying, farmer role requiring a strong understanding of enterprise sales, complex deal cycles, and the ability to position our solutions’ business value.

Key Responsibilities

• Prospect, identify, and close new business opportunities.

• Build and maintain a robust pipeline of expansion opportunities through proactive engagement and networking.

• Develop and execute account-based sales strategies targeting high-potential enterprise customers.

• Lead complex sales cycles from qualification to close, often involving multiple stakeholders across IT, Operations, and Line of Business.

• Collaborate cross-functionally with Solutions Consulting, Marketing, Customer Success, and Product to tailor solutions and ensure customer success.

• Deliver compelling value propositions and ROI-based business cases to executive stakeholders.

• Accurately forecast revenue and manage pipeline using [CRM tool, e.g., Salesforce].

• Stay abreast of market trends, regulatory changes, and technology developments.

Required Qualifications

• 10+ years of experience in enterprise software or SaaS sales

• Proven track record of quota attainment and consistent overachievement.

• Expertise in managing complex, multi-stakeholder sales cycles with enterprise clients.

• Strong executive presence and ability to communicate with C-level leaders (CIO, COO, CXO).

• Excellent negotiation, presentation, and relationship-building skills.

• High energy, entrepreneurial spirit, and a growth mindset.

• Fluency in both French and English languages

Preferred Qualifications

• Experience selling cloud-based, CX, AI, or contact center solutions.

• Familiarity with consultative and value-based selling methodologies (MEDDIC, Challenger, SPIN, etc.).

• Strong network and established relationships large account and ecosystem

• Bachelor’s degree in Business, Finance, or a related field (MBA a plus).

What We Offer

• Competitive compensation package

• Comprehensive benefits

• Continuous learning and professional growth opportunities.

• A collaborative, performance-driven culture that values innovation and excellence.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.