Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : SD-WAN Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:
1) Expected to perform independently and become an SME.
2) Required active participation/contribution in team discussions.
3) Contribute in providing solutions to work-related problems.
4) Provide timely and effective technical support to clients.
5) Troubleshoot and resolve system or application issues.
6) Document client issues and resolutions for future reference.
7) Collaborate with cross-functional teams to enhance system performance.
8) Stay updated on industry trends and best practices.

Professional & Technical Skills:
1) Mandatory Basic Networking skills : Routing & Switching (CCNA, JNCIA equivalent)
2) Must to Have Skills (Minimum 2 should have from listed skills) : Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPE Silverpeak
3) Good to have Skills (Minimum 2 should have from listed skills) : Python, Ansible, Terraform, Git, REST APIs, CI/CD
4) Good to have knowledge on Skills (Minimum 1 should have from listed skills) : Cloud Networking, Automation, Wireless, Firewalls
5) Proficiency in SD-WAN Operations and implementation
6) Strong understanding of network protocols and configurations.
7) Experience in designing and deployment of SDWAN network. (Optional)
8) Experience in troubleshooting network connectivity issues.
9) Knowledge of ITIL framework for service management.
10) Hands-on Experience with network monitoring tools.

Additional Information:
1) Flexible to work in 24x7 rotational shifts, including weekend
2) Excellent communication skills
3) A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.