Customer Support Specialist

Customer Support Specialist

Company:

Boeing Distribution Pte. Ltd.

Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Boeing Distribution has an entrepreneurial spirit and a can-do culture with the backing of one of the world’s best companies, Boeing.

We are looking for a Customer Support Specialist to be based at our Singapore office location.

As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction.

Job Responsibilities:

• Quoting customers & providing product information as needed
• Customer Order entry & order management
• Customer Account resolution & credit disposition
• Customer Returns & warranty management
• Customer communication & training
• Support customer special projects & programs
• Collaborate effectively with other functions such as sales, supply chain & operations

Basic Qualifications:

• Minimum of 3 years of experience in Customer Support or Customer Service, either direct or indirect
• Minimum of 3 years of experience using SAP or a similar ERP system
• Willingness to work flexible hours, including overtime and occasional weekends as needed
• Ability to perform effectively in high-pressure situations
• Experience using Excel, Access, or other database management tools
• Ability to work with minimal supervision

Preferred Qualifications:

• Proficient in Microsoft Office Tools
• Experience with Smartsheets
• 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred
• Experience performing data analysis and troubleshooting
• Experience with ERP reporting systems (i.e. Spotfire, Tableau)
• Education: University Degree in Business or Aviation; College Level Courses
• Experience: 5 years sales, customer service experience in the aerospace/aircraft parts sales, distribution and/or mfg.
• Familiar with soft phones
• Experience with sales force

Other job-related information

• This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Singapore)