- Salary
- $21+/hr
- Location
- Santa Barbara, California
- Type
- Full-time
- Department
- Customer Service
- Seniority
- Entry
- Source
- BetterTeam
Description
Make Every Customer Interaction Count
Are you passionate about helping people, solving problems, and creating exceptional customer experiences? Join Hertz as a Customer Service Associate and become a key part of a team dedicated to delivering outstanding service and building customer loyalty.
In this role, you'll be more than a customer service representative. You'll be a customer advocate, a problem solver, and a leader in driving service excellence. If you thrive on helping others and want a career with growth opportunities, competitive pay, and great benefits, we'd love to hear from you.
Why Join Hertz?
- Starting Pay: $21.50 per Hour.
- Overtime Opportunities:
- Eligible for overtime pay when approved.
- Holiday Pay:
- Earn 1.5x your regular pay rate for hours worked on designated holidays, plus holiday pay benefits.
- Generous Paid Time Off:
- Vacation accrual starting on day one.
- Up to 40 hours of sick time.
- 4 floating holidays.
- 9 paid company holidays.
- Employee Rental Discounts:
- Up to 40% off standard Hertz rental rates.
- Career Growth & Development:
- Build leadership, customer service, and operational experience with a global industry leader.
What You'll Do:
As a Customer Service Associate, you'll help create memorable experiences by:
- Delivering exceptional customer service and resolving customer concerns with professionalism and care.
- Building strong relationships with customers to increase loyalty and satisfaction.
- Serving as a key contact for customer feedback and Net Promoter Score (NPS) initiatives.
- Analyzing customer feedback to identify opportunities for improvement.
- Supporting and coaching team members on customer service best practices.
- Assisting leadership in implementing action plans that improve customer satisfaction.
- Promoting a positive, customer-focused culture throughout the location.
- Ensuring compliance with company policies, service standards, and operational procedures.
What We're Looking For:
- 3+ years of customer service experience.
- Experience supporting operational and sales functions.
- Strong communication and relationship-building skills.
- Proven ability to influence and collaborate with others.
- Excellent problem-solving and decision-making abilities.
- Strong organizational and time-management skills.
- A passion for delivering exceptional customer experiences.
- Ability to thrive in a fast-paced, team-oriented environment.
Outstanding Benefits:
Eligible employees may receive access to:
- Medical, Dental, and Vision Insurance.
- 401(k) with Company Match.
- Company-Paid Life Insurance.
- Paid Parental Leave and Adoption Assistance.
- Employee Assistance Program for employees and their families.
- Career development opportunities.
- Employee discounts on rentals and more.
Build a Career Centered on Customer Experience
At Hertz, customer service isn't just a department, it's at the heart of everything we do. This is an opportunity to make a real impact, help drive business success, and develop valuable leadership skills while working for a company recognized around the world.
If you're ready to turn your passion for customer service into a rewarding career, apply today and join the Hertz team.
Skills
ComplianceCustomer Service