- Location
- Montreal, Quebec, Canada · published
- Type
- Full-time
- Department
- Sales
- Seniority
- Senior
- Source
- Workable
Description
Help enterprises bring real AI to their customer experience.
Most enterprise support teams have spent years building on platforms they rely on every day. Those platforms hold their tickets, workflows, knowledge and customer history. What’s missing is AI that can actually do the work: resolve issues, take action across systems and hold up at enterprise scale.
That’s what Botpress does. We’re the enterprise-grade AI agent platform for customer experience, and we’ve been building AI-first from day one. Today over 1 million AI agents run in production on Botpress, and more than 4,000 customers use the platform like American Express and GE. We pioneered tool calling for AI agents and were the first company to bring a commercial retrieval-augmented generation (RAG) offering to market. AI isn’t a feature we added. It’s what the whole company is built on.
We work with the systems our customers already use. We integrate with them, partner with them and make them work better.
We’re looking for a senior seller who has done this before: someone who has walked into an organization, sold a CX transformation and helped turn an AI vision into production results.
About the role
We’re hiring a Senior Account Executive for the North American market. You’ll report to the Director of Sales and own complex, high-value deals from first conversation to signature.
This role suits someone who sells transformation, not seats. Your buyers are CX, support and operations leaders trying to decide what AI should look like in their organization. They’ll want a peer who understands their stack, their metrics and the risks of getting AI wrong in front of customers. You’ll have a Solutions Engineer alongside you, but you should be able to hold your own in a technical conversation about how AI agents work, how they connect to existing systems and what it takes to run them in production.
You’ll also build much of your own pipeline. That means running strategic outbound into named target accounts and finding the enterprise opportunities hiding among our existing sign-ups and dormant accounts. If you’ve been waiting for a seat where your expertise shapes the deals you run, this is it.
What you’ll do
- Lead complex, multi-stakeholder sales cycles for AI-driven CX transformation, from discovery and vision-setting through business case, negotiation and close
- Help CX and support leaders see what AI agents can do inside their existing environment, including their helpdesk, CRM, knowledge base and back-office systems, and build a credible path to production
- Build the business case: resolution rates, cost-to-serve, customer satisfaction and agent productivity, tied to outcomes the executive team cares about
- Partner closely with Solutions Engineering to design solutions and proofs of value that run against the prospect’s real systems and data
- Build your own pipeline through targeted outbound into named enterprise accounts and by finding opportunities in our existing user base
- Work alongside the ecosystem partners and platforms our customers already rely on, positioning Botpress as the AI layer that makes their existing investments more valuable