Senior Payroll Support Administrator - Switzerland

About SD Worx

About the role:

The Senior Payroll Support Administrator is an experienced payroll professional within SSC Switzerland, responsible for delivering accurate, timely and compliant payroll administration for assigned customers or employee populations. The role processes and validates payroll information, performs established checks and reconciliations, resolves routine and moderately complex queries, and escalates unusual or higher-risk matters to the appropriate payroll expert or manager. Working within defined procedures, controls and payroll calendars, the role organises its own workload, collaborates with relevant stakeholders and contributes practical feedback to improve day-to-day payroll delivery. Success is measured through accuracy, timeliness, compliance, service quality and effective query resolution

Which tasks can you expect?

• Complete payroll administration activities for assigned customers or employee populations in line with agreed payroll calendars, service standards, procedures and statutory requirements.

• Collect, review and process payroll inputs, including employee master-data changes, variable payments, deductions, absences, benefits, starters, leavers and contractual changes, checking completeness and authorisation.

• Perform established payroll checks and reconciliations, investigate identified discrepancies and complete or coordinate corrective action within defined procedures.

• Review payroll outputs, reports, payment information and control totals to identify inconsistencies before payroll approval and release.

• Respond to routine and moderately complex payroll queries from employees, managers, customers and internal stakeholders, providing clear and accurate explanations.

• Apply documented payroll rules, relevant legislation, collective agreements, customer instructions and company policies, escalating unusual, ambiguous or higher-risk cases.

• Maintain accurate payroll records, audit trails and supporting documentation in accordance with confidentiality, data-protection, security, retention and control requirements.

• Plan and prioritise assigned activities, monitor deadlines and raise potential delays, data concerns or quality issues promptly.

• Coordinate with payroll colleagues, HR, finance, customers and other stakeholders to obtain complete information, secure approvals and resolve operational payroll issues.

• Support payroll transitions, parallel runs, year-end activities, audits and approved process or system changes by completing assigned activities and validations.

• Identify recurring processing errors or inefficiencies and provide practical feedback or suggestions to the payroll expert or manager.

• Participate in testing payroll system updates, legislative changes and process improvements using defined test scenarios and reporting identified issues.

• Provide accurate status updates and complete agreed actions arising from payroll reviews, incidents, customer queries or audits.

• Share process knowledge and provide practical day-to-day support to colleagues when required, without formal technical or people-management accountability.

Additional responsibilities may be assigned by your manager as needed

Our Expectations:

Thinking and Acting Outside In

• The ability to absorb knowledge that is immediately applicable in the job. Proactively keeps own expertise up to date & consults the right information sources and takes actions to develop their own knowledge when steered in this direction and supported.

• Has an open & critical mind to changing their way of working in times of continuous transformation

Agility

• In depth knowledge and continued learning of products and services, tools, best practices, optimal personal organization and professional attitudes.

• In-depth knowledge of customer portfolio, productive customer contact points, and seeking to deliver service with very high customer satisfaction.

• Ability to present/bring a well-prepared topic in a professional way.

Connecting

• Ability to develop productive relations with customers (all touch points), colleagues, and managers. Be recognized and accessible as an expert by your direct colleagues, help colleagues.

• Ability to build and use a network to find a win-win solution for customer requests or colleague requests.

• Ability to coach customers and/or colleagues across their own networks.

What do you have to offer?

• Diploma, relevant professional qualification or equivalent practical experience in payroll, human resources, finance, accounting, business administration or a related field.

• Relevant experience in payroll administration or payroll operations, including processing payroll inputs, completing validations and reconciliations, and resolving payroll queries in a deadline-driven environment.

• Good practical knowledge of payroll processes, including employee master data, variable pay, deductions, absences, benefits, starters, leavers, payments and year-end activities.

• Working knowledge of relevant payroll rules, legislation, collective agreements, confidentiality, data-protection requirements and internal controls.

• Strong numerical ability and attention to detail, with the capacity to identify discrepancies, investigate routine and moderately complex issues, and follow through on corrective action.

• Demonstrated ability to complete payroll checks and reconciliations accurately and consistently using established procedures.

• Proficiency in payroll or HR information systems and Microsoft Excel, with the ability to maintain data, review reports and complete structured validations.

• Ability to organise assigned work, manage competing priorities and consistently meet fixed payroll deadlines with limited day-to-day supervision.

• Ability to recognise errors, missing information and potential payroll risks, resolve matters within own authority and escalate appropriately when required.

• Clear written and verbal communication skills, with a customer-focused approach to explaining payroll matters and following up with stakeholders.

• Experience supporting payroll testing, audits, transitions, year-end activities or process changes is desirable.

• Ability to collaborate effectively with payroll colleagues, HR, finance, customers and other internal stakeholders.

• Fluency in English; proficiency in an additional language relevant to the supported customers is an advantage.

What do we have to offer?

• Leaves: the types of leave granted from day 1 (annual leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years

• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate

• Monthly fixed transport allowance

• No deduction for using the company’s transport after work

• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years

• Fixed internet allowance for home use

• Career break option

• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)

• Yearly performance review with remuneration review

• Yearly company bonus

• Car loan: subsidized interest facility

• Referral program

• Learning opportunities: through an individual development plan and professional training

• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Salary range information will be shared with candidates during the initial interaction with the Talent Acquisition team, either by phone or email.