Field Service Engineer

Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer.

 

Benefits:

• Profit share bonus scheme
• 25 days holiday plus bank hols
• Extra day off for your birthday
• Private medical insurance
• Life assurance
• Long term service awards
• Employee assistance programme
• PerkBox
• Critical illness insurance
• Group income protection insurance
• Dental insurance
• Travel insurance
• Good pension scheme
• Death in service benefit
• Private healthcare

 

Remit:

• Exceptional opportunity to join a leading organisation within CNC machine tools and factory automation, offering a permanent position with excellent opportunities for technical development and career progression
• The successful Field Service Engineer will provide field-based technical support to customers across the UK and Ireland, primarily supporting CNC machine tools
• This position will suit an experienced CNC Service Engineer with strong mechanical and electrical fault-finding skills and a background in servicing, maintaining and repairing industrial machine tools
• This is an excellent opportunity for an experienced engineer looking to further develop their technical expertise across a wider range of CNC machinery and automation systems

 

Role:

• In the role of Field Service Engineer, you will diagnose and repair faults on CNC machine tools and associated equipment at customer sites
• You will Install, commission, service and maintain CNC machine tools in line with established company guidelines
• You will be required to Diagnose and resolve mechanical, electrical, pneumatic, hydraulic and software-related issues
• Complete machine inspections, adjustments, geometry checks and component replacements
• Provide technical support to customers to maximise machine uptime and minimise production downtime
• Liaise with internal teams to source parts and assist with the resolution of complex technical faults
• Support a range of CNC machine tools and automation equipment as required
• Provide customers with guidance and training on machine operation, maintenance and safety
• Complete accurate service reports detailing work completed, parts used and any outstanding actions
• Maintain accurate service histories and record time, travel and parts usage through internal ERP systems
• Build and maintain strong customer relationships through professional and responsive technical support
• Identify opportunities for additional service, spare parts and training requirements
• Ensure compliance with company and customer health, safety and environmental requirements, including RAMS, permits, isolation and site access procedures
• Maintain and develop technical knowledge of CNC controls, machine tools and automation systems
• Travel throughout the UK and Ireland, including overnight stays, occasional out-of-hours work and overseas travel where required
• Contribute to service utilisation, customer satisfaction and wider service-related KPIs

 

Experience Requirements:

• Minimum 4 years’ field service experience within the CNC machine tool or industrial equipment sector
• Proven experience servicing, maintaining and repairing CNC machine tools
• Strong mechanical and electrical fault-finding skills
• Technical qualification in a relevant engineering discipline such as BTEC, City & Guilds, NVQ or equivalent industry experience
• Experience with CNC controls would be advantageous, although training will be provided
• Strong understanding of industrial machinery, controls and associated systems
• Strong analytical, diagnostic and problem-solving skills
• Excellent communication and customer service skills
• Self-motivated and able to work independently in a field-based environment
• Full UK Driving Licence
• Willingness to travel throughout the UK and Ireland, including overnight stays and occasional overseas travel
• Ability and drive to develop technical expertise across a wider range of products and systems

Tagged as: “cnc service engineer”, “commissioning engineer”, “field engineer”, cnc engineer, Field Service Engineer, Installation Engineer, Maintenance Engineer, Service Engineer