Cafe Manager – Burleigh Heads

We are Quest Coffee Roasters, a long established espresso bar and organic coffee roastery with a loyal community following in Burleigh Heads and the Gold Coast. We sell coffee beans and products in store, online, and wholesale. We are known for our top quality coffee, epic toasties, delicious in house baked cakes and treats, and friendly café service.

We are looking for an experienced Cafe Manager to join our team!

Position: Cafe Manager
Hours: 38+ hours/week (Initial casual with consideration for full time role)
Schedule: Between 4:45am and 5pm
Rate: $37.00 to $39.00 / hr + Super, Bonuses, and Penalty Rates
Location: Burleigh Heads, Gold Coast, QLD

WHY JOIN US?

• Employee Perks: Free drinks, meals, and discounts on barista equipment.
• Great Team Environment: Be part of a young, energetic, and passionate team, supported by experienced professionals from various fields.
• Make a Difference: Our goal is to create a workplace that empowers individuals, celebrates small business and community, and upholds standards of social and environmental sustainability.
• Great Location: Work in beautiful and bustling Burleigh Heads, close to the beach.
• Career Growth: Enjoy the path to a full-time position, with plenty of opportunities for personal and professional development.
• Supportive Atmosphere: Experience a collaborative and positive work environment.

RESPONSIBILITIES

• Team happiness and effectiveness: Oversee training, rostering, and hiring to maintain a motivated cafe team.
• High-quality standards: Ensure top-tier food, drink, and cleanliness standards in all operations.
• Shift management and process improvement: Run shifts efficiently, and implement new processes to optimise workflow.
• Inventory and vendor management: Oversee inventory, vendor relationships, and supply orders.
• Menu profitability: Develop and maintain a profitable and appealing menu.
• Customer experience: Continuously uplift the customer experience with a welcoming atmosphere and high service standards.
• Barista and food handling: Participate in barista and food handling duties as needed.
• Lead by example: Set the standard for the team and ensure high-quality work.
• Primary point of contact: Address issues and provide updates to the operations manager.

Note: if there are certain responsibilities you've not had experience with before, that's okay! Just let us know in your application, and we can provide training and build you up to take on those responsibilities over time.

ABOUT YOU

PROFESSIONAL REQUIREMENTS

• 2 or more years of recent experience as a day or cafe manager
• 4 or more years experience as a barista at a fast paced cafe
• Strong listening and verbal communication skills
• A strong understanding of health and safety

NICE TO HAVE

• Certification in Hospitality or related industry.
• Baking or food handling experience.
• IT / programming experience
• Marketing / photography / or writing experience

PERSONAL REQUIREMENTS

• Australian citizen or resident with an appropriate long term visa to work in Australia. Note: This role is not suitable for Working Holiday VISA holders.
• Availability to work at least 1 weekend day every 2nd week
• Availability to work shifts from 4:45am to 3:00pm weekdays, and between hours 4:45am to 5pm on weekends.
• Loves coffee and tea
• Own transport to and from work

PERSONAL QUALITIES

• You strive for open and honest communication with respect for others
• Professional demeanour and a desire to exceed expectations
• Strong customer focus and empathy
• Desire to learn
• You are reliable, punctual, and organised
• You like getting things done and care about how they get done
• You are proactive and self-directed, identifying issues and opportunities ahead of time
• You strive for achievement and making a difference

HOW TO APPLY

Please submit your CV and a short cover letter using the form below and we’ll reach out to you to schedule an initial chat. Your cover letter should include:

• how you found out about Quest and why you want to join,
• a little bit about your goals
• any other skills you may have from Nice to have list above

Suitable candidates may be requested to complete a half day barista trial.