System Director - Nursing Workforce Management

 

Reports to: System Senior Director Nursing and Clinical Operations

Position Objective:

The System Nursing Director of Workforce Optimization is responsible for managing system-wide staffing and scheduling operations for designated clinical and operational areas. This role ensures optimal workforce deployment by creating, maintaining, and adjusting schedules, managing timekeeping processes, and addressing real-time staffing needs.

Working within a centralized staffing model, this position plays a critical role in supporting safe staffing levels, high-quality patient care, labor productivity, operational efficiency, and workforce engagement and sustainability. The Director collaborates with leaders and frontline teams, leveraging an electronic staffing platform to proactively manage labor resources, fill open shifts, and respond to last-minute staffing changes.

This role has accountability across the enterprise for centralized staffing infrastructure, including the Supplemental Staffing Pool (SSP) and entity level float pools.  The role provides strategic and operational oversight for workforce planning, training strategies, and workflow optimization across the organization.

Essential Job Duties:

• Directs and implements operational flow processes to assure comprehensive and safe staffing
• Monitors labor performance including but not limited to budgets, premium labor, performance metrics to ensure productivity and safe staffing.
• Engages with operational leaders and finance partners to prepare annual nursing budgets, including staffing grid optimization alignment across the system.  In addition, to educate annually in budget preparation, FTE matrixes, staffing variation, staff replacement strategies and work with site leaders on defined staffing interventions.
• Designs and implements proactive strategies for staffing needs for surge capacity in collaboration with System Nursing Director Throughput and Capacity Management.
• Support surge staffing and capacity planning efforts across the organization
• Manage day to day staffing operations to ensure all nursing units are appropriately staffed based on patient volume, acuity, and skill mix requirements.
• Develop, implement, and evaluate policies and procedures related to the deployment, tracking, and scheduling of nursing personnel.
• Utilize staffing software and predictive analytics to anticipate staffing needs and proactively address shortages or surpluses.
• Coordinate with nurse leaders, department Directors to balance permanent, float, and temporary staff assignments.
• Provide oversight to staffing functions, shift coverage, including last-minute replacement assignments, floating or sick calls.
• Lead, mentor, and support a team of staffing coordinators and administrative personnel.
• Responsible for oversight staffing practices in compliance with federal, state and local regulations.
• Leads a system multidisciplinary staffing and workforce committee
• Support oversight and coordination staffing infrastructure including Supplemental Staffing Pool (SSP), entity level float pool, patient transport and patient safety attendants ensuring effective deployment of resources
• Facilitate integration of float pool staff into unit-based staffing plans

Workforce Optimization & Planning

• Contribute to workforce planning strategies, including staffing models and resource allocation
• Assist in development and implementation of workflow improvements and standardized scheduling practices
• Support staff training on scheduling systems and best practices
• Partner with Talent Acquisition and Human Resources to align workforce plans with vacancy reduction, pipeline development, and turnover mitigation strategies.
• Establish enterprise staffing principles, and governance structures to promote consistency across facilities and service lines.

Educational/Experience Requirements

• Bachelor of Science in Nursing Degree required
• Master's degree preferred
• Minimum of 4 years of advanced clinical practice with demonstrated progressive leadership experience.  Preferred experience in workforce management, hospital operations and/or system level clinical operations.
• Certification in specialty area within 12 months of hire.
• Excellent interpersonal skills, with the ability to communicate effectively and concisely both verbally and in writing with individuals and groups at various organizational levels and of various disciplines.

Required License/Certifications:

• Current and active Registered Nurse (RN) license in the State of Maryland, OR
• Current and active RN license from a Compact State (NLC) with Multi-State Privilege, valid for practice in Maryland.
• American Heart Association Healthcare Provider BLS

Working Conditions, Equipment, Physical Demands:

• There is reasonable expectation that employees in this position will be exposed to blood-borne pathogens.
• The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

 

The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.