Client Communication Virtual Assistant (Bilingual)

Global Pacific Support is partnering with one of our clients to identify a reliable and highly communicative Client Communication Virtual Assistant (Bilingual) to join their growing team.

The successful candidate will provide administrative, client communication, and translation/interpretation support to client from diverse cultural and linguistic backgrounds.

This position will initially be part-time, with the potential to transition into a full-time opportunity as the client's business and support needs grow.

Key Responsibilities

• Communicate professionally with clients via phone, email, messaging platforms, and virtual communication tools.
• Provide translation and/or interpretation support when appropriate, particularly for clients who speak Spanish, Haitian Creole, French, or other languages.
• Assist with communication between the client and multilingual clients.
• Help facilitate clear and effective communication when language barriers exist.
• Respond to client inquiries and route questions to the appropriate team member when necessary.
• Assist with scheduling, appointment confirmations, and client coordination.
• Perform general virtual administrative tasks, including data entry, email management, document organization, and record keeping.
• Maintain accurate records of client communications and follow up on outstanding requests.
• Handle confidential client information with professionalism and discretion.
• Provide general administrative and client support as the client's needs evolve.