Quality Manager, Vietnam

As Quality Manager Vietnam, you will manage the Quality function for Vietnam operations, ensuring quality management systems, customer satisfaction, supplier quality, and successful new product introduction/localization. Improve and quality excellence according to quality strategies.

You will directly report to Regional Quality Manager

Main Responsibilities

1. Quality Management System (QMS)

• Maintain the Vietnam Quality Management System following corporate, customer, regulatory, and applicable ISO requirements.

• Lead internal, corporate, and certification audits, including corrective action and effectiveness verification.

• Support site for customer audit if required.

• Ensure quality procedures, SOPs, work instructions, quality records, and controls are properly established and maintained.

2. New Product Introduction (NPI) and Localization

• Provide Quality leadership for new product introduction, product/process transfer, and localization projects.

• Establish quality requirements, quality gates, risk assessments, PFMEA/FMEA, Control Plans, inspection standards, and validation requirements.

• Ensure quality readiness from development and trial production through commercialization and mass production.

3. Customer Quality & Complaint Management

• Support customer complaint investigation if required, containment, root-cause analysis, corrective action, and closure.

• Ensure timely 8D/RCA responses to customers.

• Guide problem solving using 8D, 5 Why, Fishbone, A3, Kepner-Tregoe, and other appropriate methodologies.

• Monitor customer quality performance and guide reduction of complaints, severity, and Cost of Poor Quality.

4. Supplier Quality & Supplier Audit

• Establish and manage the supplier quality management program.

• Lead supplier qualification, supplier performance monitoring, supplier development, and risk-based supplier audits.

• Conduct/lead supplier QMS and process audits and ensure corrective actions.

• Work with Procurement, Engineering, and suppliers to improve supplier quality and support material/product localization.

5. Quality Performance & Continuous Improvement

• Monitor Vietnam quality KPIs and improvement targets aligned with AP and Global.

• Identify systemic quality risks and lead improvement projects.

• Guide reduction of internal defects, scrap, rework, customer complaints, supplier defects, and Cost of Poor Quality.

• Promote preventive quality and structured problem-solving culture across the organization.

6. Regional Quality Leadership

• Represent Vietnam Quality in APAC/regional quality forums and plans.

• Align Vietnam quality systems, standards, KPIs, and improvement programs with regional/global requirements.

• Share best practices and lessons learned across Vietnam and the APAC Quality organization.

• Develop and train the Vietnam Quality team and build organizational quality capability.

Qualifications

· Bachelor's degree or above in Engineering, Chemistry, Manufacturing, Quality, Materials Science, or a related technical discipline.

· 10+ years of Quality experience with experience in a multinational manufacturing environment.

· At least 5 years of experience in a Quality management role.

· Strong experience in: Quality Management System, Customer complaint management, 8D / RCA / CAPA, Supplier quality and supplier audits, NPI / product and process localization, Internal and external audits, Quality KPI management, Continuous improvement.

· Knowledge of ISO 9001, IATF16949 and industry/customer quality requirements.

· Working knowledge of FMEA/PFMEA, Control Plan, SPC, MSA, APQP/PPAP or equivalent quality tools.

· Strong English communication skills; Vietnamese language capability is required for Vietnam operations.

· Willingness to travel within Vietnam and internationally.

· You will work as individual contributor

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD® 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email [email protected]. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.