Network & Store Technology Engineer

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Overview:

Elevate your career with CHAGEE as Network & Store Technology Engineer - North America.

Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Chagee is seeking a strategic and execution-focused Network & Store Technology Engineer – North America

The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.

Responsibilities

• Manage and support day-to-day IT operations for North America retail stores and corporate offices, with a focus on reliable store technology and network availability. • Plan, configure, deploy, and support network infrastructure, including firewalls, managed switches, VLANs, DHCP, wireless access points, network segmentation, and primary/backup ISP connectivity. • Support new store openings from planning through launch, including installation, configuration, testing, and troubleshooting of POS systems, payment devices, printers, scanners, scales, cameras, network equipment, and other store technology. • Monitor and maintain network health, firewall status, Wi-Fi performance, ISP connectivity, VPN access, and overall system availability; identify and resolve issues before they significantly impact store operations. • Configure and maintain secure remote connectivity, including IPsec VPN solutions, firewall policies, network access controls, firmware updates, security patches, and other infrastructure improvements. • Troubleshoot store and office technology issues, including POS hardware and peripherals, desktops and laptops, receipt printers, payment devices, security cameras, and network equipment, including after-hours support when required. • Maintain IT asset, configuration, and network documentation; coordinate equipment purchasing, invoices, vendor support, hardware replacement, and lifecycle management. • Partner with store operations, internal teams, internet service providers, and technology vendors to coordinate installations, resolve incidents, and minimize disruption to business operations. • Support employee onboarding and offboarding by provisioning, updating, and removing network, VPN, device, and related IT access. • Develop support procedures and provide technical guidance and training to IT team members and store management to improve troubleshooting consistency and operational readiness.

Qualifications

• 8+ years of hands-on IT operations, network administration, infrastructure support, or retail technology experience. • Strong experience supporting multi-site retail, restaurant, or other store-based environments, including new store IT setup and ongoing operational support. • Hands-on experience configuring and supporting firewalls, managed switches, VLANs, DHCP, Wi-Fi, network segmentation, VPNs, and primary/backup internet connectivity. • Experience with firewall and network platforms such as Fortinet/FortiGate, Palo Alto, Cisco, Meraki, UniFi, TP-Link/Omada, or comparable technologies. • Strong troubleshooting experience with POS systems and store technology, including payment devices, printers, scanners, cameras, desktops/laptops, and network-connected peripherals. • Working knowledge of network security practices, access controls, firmware and security updates, device monitoring, and infrastructure documentation. • Experience with network monitoring and administration tools and protocols such as SNMP, SecureCRT, PuTTY, or similar tools. • Demonstrated ability to coordinate with store teams, business stakeholders, vendors, and service providers while managing multiple priorities in a fast-paced environment. • Ability to provide after-hours, weekend, or holiday support when required for critical store operations, incidents, or new store openings. • Strong communication, documentation, and hands-on problem-solving skills. English required; Mandarin and/or Cantonese language skills are helpful.

What We Offer:

• Hybrid work schedule for a balanced life
• 401K with company match to secure your future
• Yearly bonus opportunity
• Comprehensive medical, dental, and vision insurance
• On-site fitness center and wellness programs
• Exclusive discounts at our tea locations, theme parks, and gyms
• Generous paid time off starting at 15 days, plus 7 federal holidays
• Opportunities for continuous education and scholarships
• Income protection including Disability, Life, and AD&D insurance
• Bereavement leave for those difficult times

Join our team and be part of a brand that's as refreshing as our tea! We're excited to see how your talents will help us grow and create memorable experiences for our customers.

The estimated total cash compensation for this position is $84,200 - $126,200, inclusive of base salary and estimated bonus. Final compensation will be determined based on the selected candidate and may vary depending on factors including (but not limited to): relevant knowledge and experience, skills, education, certifications, overall qualifications, and your specific work location.

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.