Customer Support & Billing Specialist | Fleet Cards

Description

Retif Oil & Fuel is one of the largest fuel and lubricant distributors in the southeast. We have proudly served our community since 1965, and we look forward to continued growth. At Retif, we are delivering energy to build communities.

We all work together to grow our annual gallons sold to allow for us to impact our communities by creating new job opportunities.

We specialize in delivering energy. If you want to belong to a team that does that well every day, this might be the role for you.

Our customers are in industries like transportation, construction, marine, and retail. If you have experience working with this type of customer – or want that experience – this role may be a great fit.

You will love it here if you value:

• Trust – When we say we’re going to do something, we do it.
• Team – Our players are the most important part of who we are.
• Fun – We find a way to enjoy what we do every day.
• Make an Impact – We positively affect our customers, co-workers, and community.
• Learn and Evolve – We seek the best way, and we adapt.

You’ll love coming to work every day if you get, want, and have the capacity to:  

• Serve as a knowledgeable, responsive point of contact for fleet card customers, resolving inquiries and issues promptly and professionally across multiple communication channels.
• Establish and maintain fleet card accounts, cardholder records, and related program settings in company systems, ensuring accuracy, completeness, and adherence to internal standards.
• Support the accurate processing, reconciliation, and billing of fleet card transactions, and research and resolve discrepancies as they arise.
• Monitor account activity for irregularities, respond to alerts in a timely manner, and coordinate the resolution of claims.
• Gather, analyze, and present information to fulfill customer requests and support internal decision-making.
• Manage and prioritize a varied, high-volume workload to meet service expectations and deadlines.
• Other duties as assigned.

Requirements

The Customer Support & Billing Specialist is dedicated to the company’s fleet card program, serving as a primary point of contact for fleet card customers and providing accurate administrative support across account setup and maintenance, transaction processing, and billing. This role calls for a strong blend of customer service, analytical, and organizational skills, and is well suited to a detail-oriented professional who thrives in a fast-paced environment.

The best candidate will have the following qualifications:

• High school diploma/GED or equivalent required
• Strong analytical, critical thinking, and problem-solving skills with sound judgment
• Exceptional organizational and time management skills, with the ability to prioritize competing demands
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Customer-focused, professional approach to service and relationship building
• Proficiency with Microsoft Office, particularly Excel, and the ability to quickly learn new software and systems

Additionally, while performing duties, you may be required to sit, stoop, type, and lift up to 15 pounds. The position may also require occasional evening or weekend work, participation in virtual meetings, and travel.

In the performance of respective tasks and duties, you are expected to:

• Successfully perform quality work within deadlines with or without supervision
• Interact professionally and confidently with other employees, customers, and contacts
• Work effectively as a team contributor on all assignments
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations

At Retif, we offer our employees several fantastic benefits. These benefits include:

• 401(k) Retirement Plan
• Paid time off
• Paid holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Company paid disability insurance
• Company paid life insurance
• Company paid AD&D insurance
• And more!

This job description is not a contract of employment. The duties and responsibilities can change at any time at management’s discretion.

Retif Oil & Fuel is an Equal Opportunity Employer. Retif provides employment opportunities without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or veteran status.