- Location
- PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA, Malaysia
- Type
- Full-time
- Department
- Customer Service
- Closing date
- Apr 24, 2026
- Source
- Workday
Description
Job Description
The purpose of this role is to provide hands-on execution within the team responsible for FX and related derivatives (all products traded in the APAC
region in cash and derivatives) applications used by the Capital markets business. The role will provide full front office support and collaborate with other
teams to provide product lifecycle support. It will predominantly support the front office. This role will also require co-ordination and communication with
global technology teams. The key client offices are in Hong Kong, Tokyo and Sydney with relationships needed in London and Toronto.
PRIMARY RESPONSIBILITIES:
Provide expertise in applications used by the FX front Office the function relies on a understanding of the inner workings of the systems and analytical methods used in the RBC APAC offices
Operate as a technical and application SME for the FX / Capital Markets division assisting the business with technical / application and trading issues in general including new initiatives and existing enhancements
Follow local and global operating procedures. In particular Change Management and Incident procedures
Deploy and test new releases, ensuring the integrity of systems as they are deployed in the region
Participate in Global Projects and work close within an integrated FX team
Work closely with other team members to share knowledge / experience, and to ensure the efficient resolution of issues and smooth running of the systems
Liaise directly with end users, global teams and vendors
AUTHORITIES, IMPACT, RISK:
Work with teams locally and around the world to implement the FX Strategy
Works with limited supervision as part of a strong local and global team
KEY RELATIONSHIPS:
Regional Head of FX Application Support
APAC FX Application Support Team peers and members of equivalent teams in London and Toronto (during tradinghours overlap)
Infrastructure teams within APAC
Application development teams in London and Toronto
Job Skills
Business, Collaborating, Communication, Critical Thinking, Customer Support Systems, Front Office Support, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Support, Technical TroubleshootingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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