Account Manager

Site: Melbourne

Reporting to: Head of Client Services APAC

Acquire Intelligence exists to help businesses unlock smarter ways of working. We believe that by combining the best of people, process, and automation, companies can grow faster and operate with greater confidence. Our purpose is to remove complexity, improve performance, and drive intelligent transformation for organizations around the world.

As an Acquire Intelligence employee, your role is vital in achieving and exceeding individual and team targets that support company objectives, while building and maintaining customer relationships. You are also responsible for complying with and enforcing procedures aligned with our information security policies.

As a values-led organization, we expect all our team members to exemplify our four values of Curious and Clever, Entrepreneurial Energy, Fast with Intent and Laugh and Learn.

A SNAPSHOT OF YOUR ROLE

As an Account Manager you will manage key client relationships across your designated portfolio. You are responsible for setting strategic direction, ensuring exceptional service delivery and driving revenue growth. This role requires balancing high-level client engagement while aligning and supporting internal stakeholders to deliver consistent value.

Account Management

• Build and maintain trusted relationships with senior client stakeholders, including C-suite executives.
• Conduct and oversee regular executive business reviews to evaluate performance, address concerns, and identify opportunities.
• Create strategic Account Plans and roadmaps aligned to client needs and business outcomes
• Act as an escalation point for complex client issues, ensuring resolution and long-term satisfaction.
• Align cross-functional teams (HR, IT, Marketing, Finance) to deliver solutions that meet client objectives.

Performance and Compliance Management

• Ensure adherence to contractual obligations across your assigned portfolio.
• Implement and monitor commercial governance frameworks that meet audit standards and drive service excellence.
• Provide accurate and timely reporting on portfolio performance, contract renewals, risks, and opportunities.

Revenue Growth and Sales

• Drive achievement of revenue, profitability, and client satisfaction goals for assigned portfolio.
• Oversee identification and execution of upselling and cross-selling opportunities including digital and automation led improvement opportunities.
• Develop and present strategic proposals, business cases, and support RFIs/RFPs/RFQs, as needed.
• Collaborate with the sales team to expand client engagement and secure renewals.

A BIT ABOUT YOU

• Bachelor’s degree in business or a related field (preferred).
• 5+ years of experience in account management, client services, or sales within the BPO industry
• Demonstrated success in managing strategic client portfolios
• Strong commercial acumen with proven ability to deliver revenue growth and operational performance.
• Excellent communication and relationship-building skills with senior stakeholders.
• Proficiency with CRM tools (Salesforce preferred)
• Ability to understand and demonstrate Acquire’s core values and leadership principles and translate those to everyday practices.

WHAT SUCCESS LOOKS LIKE

• Client Growth: Your portfolio consistently achieves revenue and profitability targets, with measurable client expansion through upselling and cross-selling.
• Trusted Advisor: You are recognized by clients as a strategic partner who brings innovative solutions and drives measurable business impact.
• Commercial Governance: Contractual obligations are consistently met, with a culture of strict compliance to Acquire policies and continuous improvement embedded across your direct stakeholders
• Collaboration: You foster strong cross-functional alignment, ensuring solutions are delivered quickly, efficiently, and with intent.

WHAT WE VALUE

We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

We help companies grow faster and operate smarter by delivering intelligent outsourcing and automation solutions.

Our mission is to eliminate inefficiencies, automate with intent, and reallocate work to where it performs best, always guided by safety, flexibility, and innovation.

Join the A-Team and experience the A-Life!