Scheduler Lead

Lead scheduler serves as a team lead over the scheduling staff and general oversight of daily scheduling activities. As a lead this position, they will coordinate, assign, and guides the work activities of other scheduling staff. In addition to lead duties, this position is also responsible for performing patient scheduling.

Essential Functions

• Alert the Manager to any barriers or conflicts with scheduling cases

• Acts as a liaison to assist with training, education, communication, and problem solving

• Assist manager with staff scheduling when needed

• Maintain continuity while providing coverage for absences

• Assists with orientation for all new patient scheduling employees and other clinical staff who may need to learn scheduling functions

• Provide positive guidance, training, and monitoring of staff on processes of scheduling, and other scheduling functions

• Monitor telephone statistics daily and intervene as needed to meet standards

• Acts as a liaison between manager, scheduling staff, and office schedulers

• Recommends and alerts manager on clinic related issues, problem occurrences, changes in activity, etc.

• Acts as an excellent role model and customer service resources

• May contribute to peer review for performance evaluations

• In addition to performing lead worker duties, employees in this title perform basic and complex scheduling duties included but not limited to:

• Scheduling of complex appointments that require coordination of multiple resources to complete the scheduling of surgical procedures and non-surgical procedures

• Completes or receives schedule requests and schedules appropriate resources.

• Revises schedules as cancellations and/or additions occur and communicates with the appropriate personnel

• Communicate effectively regarding actual and potential schedule changes to same day or next day's schedule

• Uses multiple systems/applications to schedule surgeries, procedures, or appointments

• Uses knowledge and experience in scheduling to schedulers, departments, and scheduling offices in problem resolution

Qualifications

Required

• High School Diploma or equivalent

• One year of relevant experience in patient scheduling with multiple sites and services and multiple specialties.

Preferred

• Associate's Degree in Business Administration

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.