Receptionist – Main Reception & Day Stay

Your Position at St John of God Geelong Hospital

We are seeking a permanent part‑time Receptionist, working 40 hours per fortnight, based across our Main Reception and Surgery Centre Day Stay, supporting inpatient services. Shift times are rostered Monday to Sunday, including weekends and public holidays, with coverage between 6:00am and 10:00pm on a rotational roster.

The area specialises in front‑of‑house services, including welcoming and greeting patients and visitors, admitting patients, and processing payments.

The Receptionist is responsible for providing a high standard of support and assistance to patients, visitors, and caregivers, as well as effectively directing enquiries to ensure a positive patient experience.

The Position

• Participate in handover between shifts.

• Coordinate telephone calls and messages promptly and professionally.

• Maintain patient records ensuring accuracy and currency of details, including new born babies.

• Assist patients, visitors and general public with enquiries and directions.

• Receive and create pre-admission forms, checking health insurance details and notifying patient of any extra charges they may incur.

• Admit new admissions for the day.

• Maintain security of keys and key register.

• Distribute and coordinate ingoing and ongoing mail and faxes.

• Photocopying and other duties as required.

• Coordinate with the Manager, HIS or Hospital Coordinator of any problems encountered whilst of duty.

You will demonstrate excellent verbal and written communication skills, with the ability to manage confidential information in a professional and discreet manner. Strong interpersonal skills are essential, including the ability to effectively relate to hospital staff, patients, families, and medical practitioners in a respectful and supportive environment.

To succeed in this role, you will demonstrate excellent attention to detail and strong problem‑solving skills, along with the ability to effectively prioritise and multitask within a busy and varied workload.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

The Benefits:

• Salary: $60,173 to $61,903 per annum (pro rata for part time), plus 12% superannuation

• Permanent part-time role offering up to 40 hours per fortnight.

• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

  • Novated leasing 

  • work related expenses

  • self-education and

  • additional superannuation

• A healthy work-life balance through flexible work options, additional purchased leave and well-being programs

• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

• Dynamic multidisciplinary team

For enquiries contact Melanie Brame | Manager - Patient Administration, on (03) 4245 7076

If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.