POSITION TITLE: Warehouse Supervisor
REPORTS TO: Distribution Center Manager
LOCATION: El Paso, TX Distribution Center
SHIFT: 1st Shift (Monday-Friday, 8:00 AM-4:30 PM MST)

Position Summary

This critical leadership role is responsible for ensuring best-in-class daily operations within the El Paso Distribution Center while fostering a safe, engaged, and high-performing work environment. The Warehouse Supervisor will lead shipping, receiving, inventory control, cross-dock, and kitting operations while driving continuous improvement, accountability, and operational excellence.

The successful candidate will be a hands-on leader who can effectively develop employees, build strong working relationships across departments, create team alignment, and support the ongoing transformation and growth of the distribution center. This role offers an excellent opportunity to make a significant impact on both warehouse performance and team culture.

Essential Duties and Responsibilities

Leadership & Team Development

• Lead, coach, develop, and motivate a team of warehouse associates and team leads.

• Foster a positive, collaborative, and accountable work environment.

• Conduct regular employee coaching, performance discussions, and development activities.

• Manage staffing, scheduling, attendance, workload balancing, and manpower planning.

• Address employee concerns and resolve conflicts in a fair and consistent manner.

• Support team engagement initiatives and help drive a culture focused on teamwork, accountability, and continuous improvement.

• Lead by example through strong safety, quality, and performance standards.

Warehouse Operations

• Oversee daily warehouse operations including shipping, receiving, cross-dock, inventory control, replenishment, and kitting activities.

• Ensure accurate and timely processing of inbound and outbound shipments.

• Coordinate appointments for inbound and outbound freight activities.

• Ensure all loads are properly prepared, secured, and shipped on time.

• Review warehouse processes and identify opportunities to improve efficiency, productivity, and customer service.

• Work closely with customer service, quality, buyers, planners, transportation providers, and other internal stakeholders to support operational excellence.

• Maintain overall building conditions including cleanliness, organization, product storage, security, and damage prevention.

Safety, Quality & Continuous Improvement

• Promote and maintain a zero-incident safety culture.

• Ensure compliance with all safety policies, procedures, and regulatory requirements.

• Conduct safety observations, audits, hazard assessments, and related site initiatives.

• Support 5S and continuous improvement activities throughout the warehouse.

• Drive process improvements that reduce waste, improve productivity, and enhance service levels.

• Participate in and support improvement events and operational projects.

Inventory & Performance Management

• Oversee inventory accuracy through cycle counting and inventory control programs.

• Monitor warehouse performance through key operational metrics and KPIs.

• Utilize WMS and ERP data to analyze productivity and identify improvement opportunities.

• Prepare, monitor, and communicate operational performance metrics.

• Manage departmental performance across areas such as:

  • Safety

  • Productivity

  • Inventory Accuracy

  • On-Time Delivery

  • Quality

  • Workforce Performance

Administrative Responsibilities

• Ensure accuracy of operational paperwork and system transactions.

• Manage timekeeping, vacation approvals, attendance tracking, and performance documentation.

• Control departmental labor and supply costs.

• Ensure proper utilization of warehouse equipment and resources.

• Perform other duties and special projects as assigned.

Preferred Education, Experience & Skills

Required

• 5+ years of warehouse, distribution, logistics, or related operations leadership experience.

• Experience supervising hourly employees in a fast-paced warehouse or distribution environment.

• Demonstrated success leading teams, improving performance, and managing employee relations.

• Experience managing operational KPIs and productivity metrics.

• Strong communication, organizational, and problem-solving skills.

• Ability to work effectively across all levels of the organization.

Preferred

• Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or related field; equivalent combination of education and relevant experience may be considered.

• Bilingual English/Spanish.

• Experience with Warehouse Management Systems (WMS).

• Experience with ERP platforms such as Oracle, SAP, or JDE.

• Lean, Six Sigma, Green Belt, or continuous improvement training.

• Experience in high-SKU distribution environments.

• Knowledge of ISO 9001:2015 standards and practices.

• Experience facilitating improvement events.

• UPS/FedEx shipping systems experience.

• RF scanner experience.

• Knowledge of customs documentation requirements.

Work Environment

Employee will be exposed to moderate noise levels in a warehouse environment. The role requires working in varying temperatures and weather conditions, including heat, humidity, and cold. Regular exposure to forklift traffic and warehouse equipment is expected.

Physical Requirements

• Frequent standing, walking, bending, stooping, squatting, kneeling, pushing, and pulling.

• Ability to lift and move materials up to 50 pounds.

• Ability to move boxes and warehouse product throughout the workday.

Why Join Copeland?

This role provides a unique opportunity to make a visible impact within a growing distribution operation. The Warehouse Supervisor will play a key role in developing people, improving processes, strengthening teamwork, and helping shape the future success of the El Paso Distribution Center.