Admissions & Marketing Manager

Description

Every new resident begins their journey with a conversation, a connection, and someone who truly cares.

At Salem Transitional Care, our Admissions & Marketing Manager plays a vital role in helping residents and families navigate one of life's most important decisions. We are looking for an outgoing, compassionate, and relationship-driven professional who enjoys connecting with people, building partnerships, and creating exceptional first impressions.

If you thrive on building relationships, solving problems, and making a meaningful impact while helping our community grow, we'd love to meet you.

What You'll Do

• Build and maintain strong relationships with hospitals, physicians, case managers, discharge planners, and other community referral partners
• Coordinate the admissions process from initial inquiry through admission, ensuring a smooth and welcoming experience for residents and families
• Conduct tours for prospective residents and families while showcasing the services and culture of our facility
• Manage bed availability and collaborate with clinical and leadership teams to facilitate timely admissions
• Partner with the CEO, CNO, Business Office, Social Services, and interdisciplinary team to coordinate admissions, room readiness, and resident transitions
• Serve as a trusted resource for residents, families, and referral partners by answering questions and providing guidance throughout the admissions process
• Conduct outreach visits and maintain relationships with referral sources to support facility growth and community presence
• Plan and participate in community events, presentations, and marketing activities that promote Salem Transitional Care and our services
• Monitor customer satisfaction and help identify opportunities to improve the resident and family experience
• Complete admission paperwork accurately while ensuring all required documentation is obtained prior to admission
• Maintain confidentiality and compliance with all federal, state, and company policies and regulations
• Provide exceptional customer service while creating a positive first impression for every resident, family member, and referral source

What We're Looking For

• Passion for building relationships and helping others during important life transitions
• Outstanding communication, customer service, and interpersonal skills
• Strong organizational skills with the ability to manage multiple priorities in a fast paced environment
• Self-motivated, outgoing, and comfortable networking within the healthcare community
• Ability to work collaboratively with residents, families, referral partners, and interdisciplinary teams
• Strong problem-solving skills and attention to detail
• Professional presentation and confidence when conducting tours and community outreach
• Proficiency with Microsoft Office and the ability to learn healthcare software systems
• Valid driver's license with the ability to travel locally for marketing and referral visits

Why Join Us?

• Build meaningful relationships with residents, families, and healthcare partners every day
• Play a key role in helping individuals find the care and support they need
• Work alongside a collaborative leadership team that values innovation, teamwork, and exceptional service
• Help grow a trusted healthcare organization within the Salem community
• Join a workplace where your ideas, relationships, and contributions truly make a difference

What We Offer

At Salem Transitional Care, we believe in supporting our team and creating a workplace where you can grow, feel valued, and make a difference every day.

• Competitive salary
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Generous paid time off including vacation and sick time
• Paid holidays including 6 recognized holidays plus one floating holiday you can use for a day that matters to you
• Career growth and advancement opportunities
• Ongoing training, development, and education assistance
• A positive, team focused culture rooted in our Force for Good values
• Employee recognition and appreciation

Requirements

Education

• Associate's or Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field preferred
• Equivalent admissions, marketing, or sales experience may be considered in lieu of a degree

Licenses/Certifications

• Valid driver's license

Experience

• Three to four years of experience in admissions, healthcare marketing, sales, business development, or customer service preferred
• Experience in long term care, skilled nursing, rehabilitation, or senior living preferred
• Six months of long term care experience preferred

Note:

All employees of Cascadia Healthcare are required to complete and clear all state specific background check requirements prior to contact with residents/patients.