Senior Specialist, Package Implementation, ServiceNow, Nicosia

About the Opportunity

Our client, a global technology consulting company with over 87,000 employees across 40+ countries, is seeking talented professionals to join their European operations supporting major digital transformation programmes in the banking and financial services sector.

The Role

We are hiring a Senior ServiceNow Specialist to lead the functional design and delivery of ITSM and SPM workstreams on a major banking transformation programme. You will run workshops, shape user stories and process flows, and partner closely with the development team through the full delivery lifecycle.

What You Will Do

• Lead workshops and functional design sessions with business and IT stakeholders
• Create user stories, process flows and supporting documentation
• Provide clear functional guidance to the development team throughout the delivery lifecycle
• Drive analysis, problem solving and stakeholder management across the ServiceNow workstream
• Apply ITIL aligned ITSM processes and ServiceNow best practice across solution design

What You Will Bring

• Strong understanding of ITSM processes and the ITIL framework
• Minimum 5 years proven experience working with the ServiceNow platform
• Hands on experience with ITSM, SPM, Service Catalog and Workflow design
• Basic understanding of CMDB
• Basic understanding of scripting concepts (no coding required, but helpful)
• Experience with Agile / Scrum delivery methodologies
• Strong analytical and problem solving abilities
• Excellent communication and stakeholder management skills

Nice to Have (Certifications)

• ITIL Foundation v3 or v4
• ServiceNow Certified System Administrator (CSA)
• ITSM Implementation
• Business Analyst Micro certifications

The Details

• Location: Nicosia, Cyprus. Fully onsite, no remote or hybrid option
• Hours: 8 hour working day, Monday to Friday
• Languages: Fluency in both Greek and English is mandatory. Candidates who do not speak both languages cannot be considered

Salary range will be discussed with short listed candidates.