Service Ops & Market Execution Lead LATAM

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia, São Paulo, Brazil

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

We are looking for the best talent for Service Ops & Market Execution Lead LATAM

Purpose: The Service Operations & Market Execution Lead is responsible for supporting the Latin America S&OE execution capability across the Distribution Center (DC) network of 0-3 months. This role ensures consistent, timely, and exception-based execution across distribution operations to protect service and manage short-term operational constraints. It supports the coordination of execution decisions by connecting site operations, Customer Service, Deliver Planning interfaces, and partner functions. This role contributes to aligning execution priorities and helps ensure that DC operations operate in a coordinated and disciplined manner across Latin America. 

Responsibilities:

• Execute S&OE Governance: Support the Latin America S&OE operating model, ensuring consistent execution routines, escalation paths, and decision cadence.
• Coordinate Short-Term Execution: Provide visibility of risks (service, inventory, capacity, backorders) and ensure alignment across sites and stakeholders.
• Drive Decision Execution: Support trade-off discussions and ensure clear communication, tracking, and follow-through of decisions and actions.
• Enable Customer & Market Alignment: Partner with Customer Service and site operations to support prioritization and maintain transparency of customer-impacting decisions.
• Integrate Site Execution: Ensure alignment between site-level execution and regional governance, reinforcing consistency, accountability, and readiness.
• Monitor Performance & Improvement: Track adherence to processes, identify recurring gaps, and support continuous improvement initiatives.

Job requirements:

• Bachelor’s degree required (Supply Chain, Operations, Engineering, Business, or related field preferred) 
• Experience in supply chain operations, distribution, logistics, or customer service operations 
• Exposure to multi-site operations or network environments preferred 
• Strong analytical and problem-solving skills 
• Ability to operate in a fast-paced, matrixed environment 

Core competencies:

• Business & Execution Acumen: Applies data and insights to identify risks, inform decisions, and drive execution excellence.
• Collaboration & Stakeholder Alignment: Builds strong partnerships across functions to ensure alignment and coordinated outcomes.
• Accountability & Ownership: Demonstrates ownership of results, ensuring timely escalation, follow-through, and delivery.
• Continuous Improvement Mindset: Proactively identifies gaps and supports initiatives that enhance efficiency and performance.
• Communication & Influence: Clearly communicates risks, priorities, and decisions, influencing stakeholders with transparency and structure.

 

 

Required Skills:

 

 

Preferred Skills:

Analytical Reasoning, Coaching, Communication, Data Reporting, Demand Forecasting, Distribution Management, Distribution Resource Planning (DRP), Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Problem Solving, Process Oriented, Procurement Policies, Quality Assurance (QA), Standard Operating Procedure (SOP), Strategic Supply Chain Management, Supply Chain