Customer Service Representative / Office Manager
Small Mobile & In-Clinic Veterinary Practice
We are a small, client-focused veterinary practice offering both mobile and in-clinic services, and we are looking for a friendly, organized, and dependable Customer Service Representative / Office Manager to help keep our day-to-day operations running smoothly. This role is ideal for someone who enjoys working closely with pet owners, supporting a veterinary team, and helping create a calm, compassionate experience for clients and patients.
Dr. Sam’s Veterinary House Calls is a full-service Veterinary practice with a standing clinic located in the Lehigh Valley (Allentown area) in eastern Pennsylvania. Our medical care encompasses everything from new puppy/kitten exams, to sick pets, to hospice care. We utilize a variety of portable diagnostic equipment (including mobile radiographs). Working in the home allows us to foster close patient and client relationships, while our clinic allows us the option to see patients in clinic and to perform surgeries and procedures.  We offer a Monday-Thursday 4-day work week, off every Friday, Saturday and Sunday, paid major holidays (for full time employment after 90 days of employment), and a friendly staff. We encourage continued staff education and foster a genuine curiosity and love for the veterinary field.

About the Role

The CSR / Office Manager will be the first point of contact for many of our clients and an important part of our practice’s daily workflow. Responsibilities include client communication, appointment scheduling, medical record coordination, payment processing, inventory support, and general office organization. Because we provide both mobile and in-clinic care, the ideal candidate is flexible, proactive, comfortable with changing schedules, and able to communicate clearly with clients and team members.

Key Responsibilities

• Greet clients warmly by phone, email, text, and in person, while helping maintain a welcoming and professional practice environment.
• Schedule mobile visits, in-clinic appointments, follow-ups, and procedures while coordinating provider availability and travel logistics.
• Answer client questions about services, appointment availability, practice policies, estimates, and general pet care instructions within established guidelines.
• Maintain accurate client and patient records, including contact details, appointment notes, invoices, payments, and medical documentation.
• Process payments, prepare invoices, follow up on balances, and assist with basic billing and bookkeeping support.
• Communicate urgent concerns to the veterinary team promptly and help prioritize client needs appropriately.
• Support inventory management by tracking office, medical, and mobile supplies and helping place orders as needed.
• Assist with daily office organization, cleaning of client-facing areas, filing, supply restocking, and workflow coordination.
• Help create and maintain efficient office procedures that support high-quality patient care and excellent client service.
• Serve as a steady, compassionate presence for clients who may be worried, emotional, or navigating difficult decisions about their pets.

Qualifications

• Previous veterinary reception, customer service, office administration, or medical office experience preferred.
• Strong communication skills and a calm, courteous phone and client-service manner.
• Excellent organization, attention to detail, and ability to multitask in a small-practice environment.
• Comfort using computers, email, scheduling systems, payment platforms, and practice-management software.
• Ability to work independently, take initiative, and adapt when mobile appointment schedules change.
• Professional, reliable, compassionate, and comfortable working around animals and pet owners.
• Ability to maintain confidentiality and handle client and patient information responsibly.
• Experience with inventory, billing, social media, marketing, or staff coordination is a plus.

What We Offer

• A close-knit, supportive veterinary team where your work has a direct impact on clients, patients, and daily operations.
• A varied role that combines client service, office management, scheduling, and practice support.
• Opportunities to learn about mobile veterinary care, in-clinic workflows, and small-practice operations.
• Competitive pay based on experience 
• Schedule:  9 hour shifts, Monday through Thursday, no weekend hours
• Benefits include:  Paid time off, employee pet care discount, continuing education, uniform allowance, retirement plan,  and  health benefits.

Ideal Candidate

Our ideal candidate is a dependable problem-solver who enjoys helping people, loves animals, and understands the importance of clear communication in veterinary medicine. You should be comfortable balancing friendly client service with efficient administrative support, especially in a small practice where everyone pitches in.

How to Apply

To apply, please send your resume and a brief note about your veterinary, customer service, or office management experience to:  [email protected] 
We are an equal opportunity employer and welcome applicants who are committed to compassionate client service, teamwork, and excellent care for pets.