- Salary
- $42k – $52k/yr
- Location
- Raleigh, North Carolina, US
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- IT
- Seniority
- Entry
- Source
- BetterTeam
Description
We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/Helpdesk team in our NC office. This entry-level role is ideal for someone with a strong interest in IT who enjoys problem-solving, learning new technologies, and supporting end users in a fast-paced environment. This position offers the ability to work from home one day per week. Training is hands-on with an expected ramp-up period of a couple of months.
What You'll Do:
- Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email.
- Troubleshoot and resolve hardware, software, and network issues.
- Deliver excellent customer service while managing multiple support requests.
- Conduct regular on-site customer visits as needed.
- Collaborate closely with the Helpdesk/Managed Services team.
- Participate in special projects based on individual capability and experience.
- Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.
What You Bring:
- CompTIA A+, Network+, or similar entry-level certifications.
- Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required).
- Strong written and verbal communication skills.
- Calm, professional demeanor in stressful or high-pressure situations.
- Foundational technical troubleshooting skills and basic IT knowledge.
- Genuine curiosity and interest in IT.
Preferred, but not required:
- Entry-level Microsoft, Cisco, or comparable technical certifications.
Skills
Customer ServiceCompTIA
