- Salary
- $95k – $130k/yr
- Location
- National Harbor, Maryland
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Growth
- Seniority
- Manager
- Education
- Master
- Source
- Lever
Description
Job Title: Customer Lifecycle Marketing Manager
Location: National Harbor, MD (Hybrid)
Type: Full Time
Compensation: $95,000 to $130,000 DOE, Annually
Cloudforce is growing quickly in higher education, where our customer relationships are some of our most valuable assets: they drive retention, inform product direction, create proof points, and help new buyers understand what is possible with nebulaONE® - a secure, governed AI gateway deployed within an institution's Microsoft cloud environment.
We are looking for a Customer Lifecycle Marketing Manager to help build the post-sale marketing function from the ground up. This is a builder role. The right person will create the programs, communications, customer stories, and advocacy motions that help customers get more value from nebulaONE® - while also turning successful customers into references, case studies, peer advocates, and expansion opportunities.
You will work closely with Customer Success, Product, Product Marketing, Sales, and Marketing Operations to build a customer lifecycle motion that supports onboarding, adoption, retention, expansion, and advocacy. We are looking for someone who is excited by the opportunity to create the foundation, test what works, and scale the program over time. The ideal candidate brings a strong mix of customer marketing, lifecycle program management, content development, and cross-functional partnership experience.