Sales Recovery Specialist

Description

About Magnolia Plumbing, LLC

For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.

We believe the best service starts with the best people, so we hire the best and invest in their success.

Magnolia Heating and Cooling is seeking a motivated and customer-focused Sales Recovery Specialist to join our residential team. This position is ideal for someone who thrives in a performance-driven environment, enjoys building relationships, solving problems, and closing sales through a consultative approach. 

This role offers a competitive flat hourly rate plus commission opportunities, rewarding strong performance and sales results.

Responsibilities

• Convert unsold HVAC and plumbing estimates into closed sales. 
• Execute structured follow-up through phone, text, and email communication. 
• Use consultative selling techniques to overcome objections and present solutions, including financing options. 
• Drive revenue recovery through upselling, cross-selling, and membership programs. 
• Manage and prioritize a personal sales recovery pipeline within the CRM system. 
• Coordinate with sales, dispatch, and field teams to ensure seamless customer experience and project execution. 
• Track and optimize performance metrics including conversion rates, average ticket size, and sales cycle time. 
• Maintain professionalism and strong customer communication throughout the sales process. 
• Meet performance goals while adhering to company SOPs, compliance standards, and quality expectations.

Requirements

• 2+ years of sales experience preferred. 
• Strong communication, negotiation, and interpersonal skills. 
• Ability to explain technical information in a clear, customer-friendly manner. 
• Self-motivated with a results-driven mindset. 
• Familiarity with CRM systems and sales tracking tools. 
• Strong closing skills and objection-handling abilities.

Benefits & Culture

• Company Truck & Fuel Card.
• Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
• Company contributions to 401(k) and HSA.
• Company-paid Employee Assistance Program (EAP) and mental health coverage.
• Company-paid Basic Life Insurance Policy.
• Paid time off (PTO) available from day one.
• Empowered environment: we trust you to own your work.
• Opportunity to pursue trade school and ongoing professional development.
• Safety Incentive bonus.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.