Technical Support Engineer

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. 

• Document technical work and create best known methods (BKMs) on released products. Driving field adoption of Knowledge Management systems (SP KP)
• Perform routine problem diagnosis and problem resolution for characterization, demos, or field projects.
• Participate on service alert calls with field service engineers to help evaluate and resolve tool issues. 
• Assist senior with data and report preparation
• Upon reaching L3 product certification, assist CSE in the field during CM activities as OJT.
• Lead small projects.
• Provide support during H2H, Eval, beta testing, and gap analysis.
• Contribute to service alert plan (POA) development. Use Product knowledge systems in the development of POAs. Document any improvements need to knowledge data or systems.
 •Perform CSE assist with phone support or E-mail response as follow the sun coverage requirement. Respond and own L1 to L3 Escalation support with plan of action and on-site support. 
 •Assit in Field request for planned backfill to address business needs
 •Target time in the fab is approx 20-40%
 •Target time in training (receiving) is approx 50%

Minimum Qualifications

Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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