- Location
- Quezon City, Metro Manila, PH
- Type
- Full-time
- Source
- BetterTeam
Description
Role Summary
We're hiring an AI Automation Specialist to design, build, and maintain automations and AI-powered workflows across our internal operations and client campaigns. You'll turn manual, repetitive processes into reliable automated systems — connecting our tools (CRM, dialers, Notion, spreadsheets, email) and layering in AI where it adds real value.
Key Responsibilities:
- Build automations that eliminate manual work across ops, HR, sales, and reporting (e.g., Zapier, Make, n8n, native API integrations).
- Design AI workflows using LLMs and AI tools to draft content, summarize data, classify records, and assist agents.
- Integrate systems — connect HubSpot/CRMs, dialers (Ytel/Five9), Notion, Google Workspace, and other tools via APIs and webhooks.
- Automate reporting — build dashboards and automated data pipelines that pull, clean, and present performance metrics.
- Document & maintain — create clear SOPs for every automation, monitor for failures, and iterate based on feedback.
- Partner with stakeholders — work with Operations, HR, and campaign leads to identify high-impact automation opportunities.
- Govern & secure — ensure automations handle data responsibly and follow internal compliance and access standards.
Required Qualifications:
- 2+ years building automations / integrations in a business or BPO environment.
- Hands-on experience with automation platforms (Zapier, Make/Integromat, n8n, or similar).
- Working knowledge of APIs, webhooks, and JSON; comfortable reading API docs.
- Practical experience applying AI/LLM tools (e.g., ChatGPT, Claude) to real workflows, including prompt design.
- Strong process-mapping and documentation skills.
- Excellent written and verbal English communication.
- Reliable remote work setup (stable internet, capable computer).
Nice to Have:
- Light scripting (Python, JavaScript / Google Apps Script).
- Experience with HubSpot, dialers (Ytel/Five9), or Notion automations/databases.
- Familiarity with data tools (SQL, spreadsheets, BI/reporting).
- Background in BPO, sales, or operations.
Skills
PythonJavaScriptSQLHubSpotCompliance