Senior Sales Analytics Consultant - Southwest Business

Department:

Southwest Business

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Senior Sales Analytics Consultant supporting Southwest Business, you’ll help shape how Southwest turns Customer data into scalable strategies that grow corporate travel revenue and engagement. You’ll combine quantitative and qualitative insights to identify promising corporate partnerships, determine meaningful incentives, and influence contract strategies for more than 50,000 companies whose Employees travel with Southwest for work. Partnering closely with Account Managers, the Customer Success Team, Technology, and Leaders across the business, you’ll transform complex transaction, travel, and engagement data into compelling recommendations, self-service solutions, and actionable stories. You’ll also develop and scale targeted campaigns, analytical models, reports, and dashboards that reveal what drives corporate travel behavior and support stronger decision-making. Your technical expertise, business judgment, and ability to influence stakeholders will help Southwest deepen corporate relationships, create better experiences for business travelers, and deliver measurable, long-term revenue growth.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Deliver Customer insights and opportunities through internal and Customer data and Account Manager insights leveraged throughout the sales cycle to achieve revenue targets.
• Work seamlessly with Account Managers and the Customer Success Team to deliver and identify revenue opportunities through internal transactional data, third-party data, account manager or Customer Success Team insights, cross-functional partners, or a variety of other sources in order to drive account strategies, tactics, contract proposals, and effective presentations
• Transform raw data into easily understandable, presentable and actionable findings to identify opportunities and ensure performance, sharing them with sales team partners, Customers, and all levels of management
• Use technical skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests and proactively identify new opportunities
• Provide the research and analysis of trends, and the development of new processes, tools, reports, and dashboards to support increased revenue from corporate accounts and greater efficiency within the sales cycle
• Investigate key business problems through quantitative analyses of data to discover patterns, identify trends, and uncover new predictive indicators
• Support strategic decision-making through data analysis and present to senior-level management as well as the entire sales department
• Develop tailored reports in order to meet business requirements and provide financial analysis to support corporate sales operational and Customer activities
• Create and manage work plans to translate business data/reporting needs from concept to delivery
• Serve in the role of a mentor to develop analytical and consultative skills within and outside the team
• Engage in the development, improvement, and quality control of data sets through conversations with internal and external partners
• Partner cross-functionally with technology counterparts to understand Southwest business data structure and flow of data from DB into business/visualization tools then provide guidance and recommendations on best practices
• Utilize appropriate data management procedures including privacy standards
• May perform other job duties as directed by Employee’s Leaders

Knowledge, Skills and Abilities

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, economics, and their applications
• Knowledge of the principles and methods for moving People or goods by air, rail, sea, or road, including the relative costs and benefits
• Knowledge of the principles and methods for showing, promoting, and selling products or services throughout the sales process. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Skilled in identifying, collecting, organizing, visualizing, and assimilating data which may also include turning raw data into meaningful information using data-oriented programming languages and visualization software. To include:
  • Advanced use of data prep tools (such as Alteryx or similar products)
  • Advanced use of data visualization software (such as Tableau, Power BI, etc.)
  • Expert use of SQL to manipulate data and draw insights from large datasets with experience using statistical computer languages (Python, R, etc.)
  • Expert use of Microsoft Excel
• Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Ability to clearly articulate complex topics and distilled insights to a variety of audiences, bridging the gap between data and stakeholders
• Ability to listen, understand, and communicate ideas via writing, speaking with others, or presenting to a group
• Ability to think independently, work autonomously, handle ambiguity, and pivot quickly to solve complex problems and implement solutions
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
• Ability to independently transform raw data into clear and actionable insights, clearly communicate and influence others, execute strategies, and adapt for performance across a variety of entities (companies, customers, industries, etc.)

Education

• Required: High School Diploma or GED
• Required: Bachelor's Degree or equivalent work experience

Experience

• Expert-level experience, expansive and far-reaching knowledge in
  • Sales analysis and the transportation industry
  • Solving ambiguous problems and developing a clear action plan
  • Working with and developing tools to efficiently utilize large datasets
  • Independently translating raw data into actionable insights
  • Influencing stakeholders and leaders to drive change
• Preferred:
  • Experience in a B2B sales organization
  • Regular use of Python
  • Experience building self-service solutions for dashboards (e.g., Tableau, Power BI, etc.), guiding technical analytics (beyond just Excel and SQL)
    

Licensing/Certification

• Certified Analytics Professional (CAP) certification or equivalent

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
• Ability to travel (up to 50%) including overnight stays

Pay & Benefits: 

• Competitive market salary from $125,900 per year to $139,900 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

 

Benefits you’ll love:    

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: Benefits | Southwest Careers

 

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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