Application Road Service Technician

Description

 Department: Service
Reports To: Service Manager
Position Type: Full-Time
Primary Work Location: Marshall, Missouri – Field-Based / Mobile Service
Travel Requirements: Travel throughout the State of Missouri

Position Summary

The Application Road Service Technician is responsible for diagnosing, maintaining, repairing, and servicing agricultural equipment at customer locations, farms, and job sites. The primary emphasis of this position will be on agricultural application equipment and anhydrous ammonia (NH3) equipment. The technician will also be responsible for servicing and repairing other types of agricultural equipment, including tractors, combines, sprayers, planters, tillage equipment, and other farm machinery as needed.

This position is based out of Marshall, Missouri, and will require travel throughout most of the State of Missouri to provide on-site technical support and road service to customers. The technician plays an important role in minimizing equipment downtime and keeping agricultural operations running efficiently, particularly during critical planting, growing, and harvesting seasons.

The ideal candidate has a strong mechanical aptitude, knowledge of agricultural application systems and anhydrous ammonia equipment, excellent troubleshooting skills, and a strong commitment to workplace safety and customer service. The technician must be able to work independently in the field while coordinating with the service department, parts department, and customers to ensure repairs are completed safely, accurately, and efficiently.

Essential Duties and Responsibilities

• Perform on-site diagnostics, maintenance, troubleshooting, and repairs primarily on agricultural application equipment and anhydrous ammonia equipment.
• Service and repair other agricultural equipment as needed, including tractors, combines, sprayers, planters, tillage equipment, and other farm machinery.
• Diagnose mechanical, hydraulic, electrical, electronic, and engine-related issues using appropriate diagnostic tools and technical information.
• Provide emergency road service and field repairs throughout Missouri to reduce equipment downtime during critical planting, growing, and harvesting seasons.
• Troubleshoot, maintain, and repair anhydrous ammonia application systems and related equipment, following applicable safety procedures and manufacturer recommendations.
• Evaluate equipment performance and identify potential issues before they result in major failures.
• Complete scheduled maintenance, inspections, adjustments, and preventive service procedures.
• Utilize manufacturer service manuals, diagnostic software, wiring diagrams, and technical resources to identify and resolve equipment problems.
• Perform equipment setup, calibration, application adjustments, and operational checks as required.
• Troubleshoot precision agriculture technology, GPS guidance, monitors, sensors, controllers, and application systems as applicable to the equipment.
• Communicate repair findings, recommended repairs, estimated completion times, and equipment status to customers and service management.
• Accurately document labor hours, travel time, parts used, diagnostic findings, repair details, and service recommendations on work orders.
• Coordinate with the parts department to obtain necessary components and minimize delays in completing repairs.
• Maintain company service vehicles, tools, diagnostic equipment, and inventory in a clean, organized, and serviceable condition.
• Follow all company safety guidelines, established work procedures, manufacturer recommendations, and applicable federal, state, and local safety requirements when working on equipment in the field.
• Attend and participate in required monthly Risk Management training and apply the safety practices and procedures covered in training to daily work activities.
• Identify and report unsafe conditions, equipment hazards, incidents, and near misses in accordance with company policies.
• Use appropriate personal protective equipment (PPE) and follow established safety procedures when working with anhydrous ammonia equipment, pressurized systems, machinery, and other potential hazards.
• Represent the company professionally while providing dependable service and maintaining positive customer relationships.
• Participate in ongoing technical training to stay current with new equipment, technology, and repair procedures.
• Perform other related duties as assigned.

Requirements

Qualifications and Requirements

• High school diploma or equivalent required.
• Technical training or an associate degree in diesel technology, agricultural mechanics, heavy equipment technology, or a related field preferred.
• Previous experience repairing or maintaining agricultural application equipment, anhydrous ammonia equipment, diesel engines, agricultural machinery, or related equipment preferred.
• Working knowledge of mechanical, hydraulic, electrical, and electronic systems.
• Familiarity with agricultural application systems and anhydrous ammonia equipment preferred.
• Ability to troubleshoot complex equipment issues and determine appropriate repair procedures.
• Familiarity with diagnostic tools, service software, technical manuals, and electronic troubleshooting equipment.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Valid Class E driver's license with an acceptable driving record.
• Strong communication, organization, time-management, and problem-solving skills.
• Ability to work independently, manage service calls, and prioritize repairs based on urgency and customer needs.
• Willingness and ability to travel throughout Missouri to customer locations and respond to seasonal or emergency service needs.
• Willingness to work occasional overtime, extended hours, weekends, and seasonal on-call schedules as business needs require.
• Commitment to following company safety policies, participating in monthly Risk Management training, and maintaining a safe working environment.

Physical Requirements and Working Conditions

• Ability to lift, carry, push, or pull tools, equipment, and components weighing up to company-established limits.
• Ability to bend, kneel, climb, reach, and work in confined or awkward positions when servicing machinery.
• Ability to work outdoors in varying weather conditions and in farm fields, equipment yards, and other job-site environments.
• Ability to travel throughout Missouri and safely operate company service vehicles for extended periods as required.
• Ability to safely operate service vehicles, diagnostic equipment, and applicable shop tools.
• Ability to work around moving machinery, heavy equipment, hydraulic systems, pressurized systems, anhydrous ammonia equipment, electrical systems, and other potential workplace hazards while following established safety procedures.
• Ability to use required personal protective equipment and follow applicable safety protocols when performing assigned work.
• Availability for occasional overtime, extended hours, weekends, and seasonal on-call service as business needs require.

Key Performance Expectations

• Complete repairs accurately and efficiently while minimizing repeat service calls.
• Demonstrate technical proficiency in agricultural application equipment and anhydrous ammonia equipment while maintaining the ability to service other agricultural machinery as needed.
• Respond to service requests throughout Missouri in a timely and professional manner.
• Maintain high standards for safety, workmanship, and customer satisfaction.
• Consistently follow company safety guidelines and applicable equipment-specific safety procedures.
• Attend monthly Risk Management training and incorporate training principles into daily work practices.
• Complete service documentation accurately and promptly.
• Communicate effectively with customers, service management, and support departments.
• Maintain a high level of technical knowledge and continue developing diagnostic and repair skills.
• Protect company assets, customer equipment, and service vehicle inventory.
• Maintain a professional attitude and represent the company positively at all customer locations.

What We Offer

• Competitive pay based on experience and technical qualifications.
• Opportunities for manufacturer-sponsored training and professional development.
• Company service vehicle, annual Tool Reimbursement and Safety Footwear Reimbursement Programs, as applicable to company policy.
• Benefits package, including health insurance, retirement plan, paid time off, and other available voluntary benefits.
• A supportive service team and opportunities for career advancement.
• The opportunity to work directly with agricultural producers and help keep essential farming operations productive.

Equal Employment Opportunity

Crown Power & Equipment Co., LLC is an equal opportunity employer and makes employment decisions based on qualifications, experience, skills, and business needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.